1st Line Support Analyst - Service Desk

1st Line Support Analyst
Huntingdon
Up to £24,000 P.A (DOE)
Full Time, Permanent

Excellent Career Prospects!

Our award-winning client is a Leading IT provider based near Huntingdon who has supported thousands of clients across the UK, Europe and US. They pride themselves on being a trusted partner who really care about providing tailored and second to none customer service and IT support.

This is a fantastic opportunity for someone who is looking to progress a career within I.T with a forward thinking and growing company.

The position will involve IT support to their bank of customers whilst also assisting with the onboarding of new clients. You will be required to investigate, diagnose, and resolve 1st line incidents and escalate complex incidents to the 2nd line team.

What’s involved for the 1st Line Support Analyst

• Provide 1stline I.T support to clients
• Maintain a high level of customer service and support
• Advise on infrastructure problems and provide network solutions
• Take ownership of problems and be proactive
• Log calls onto the tracking system
• Ensure faults are diagnosed and dealt with in agreed SLA’s

What you’ll need…

• Knowledge of Microsoft Windows
• Office 365 administration
• Windows Server & Active Directory desirable but not essential
• Excellent telephone manner
• Helpdesk or 1st line experience
• Ability to communicate at technical and nontechnical levels
• Basic understanding of LAN, WAN and WiFi networks
• Customer service experience

Benefits for the 1st Line Support Analyst include:

• Highly competitive salary
• Pension scheme
• Free onsite parking
• Career progression
• Monday – Friday core hours
• 25 days + 8 bank holidays
• Employee assistance and training programme

Should this 1st Line Support Analyst position be of interest then please feel free to apply within or contact one of our representatives at 3Sixty Resourcing Ltd.

Applications from outside the UK will not be considered.

3Sixty Resourcing Ltd is an independent recruitment consultancy based in Peterborough supplying permanent and contract personnel across the UK.

We have a wealth of experience operating in the permanent, temporary and contract industry. We take pride in providing the best customer journey for our clients and candidates covering the following areas: Office, Engineering, Technical & Construction.

Job Types: Full-time, Permanent

Salary: £20,000.00-£24,000.00 per year

Benefits:

• Additional leave
• Casual dress
• Company car
• Company events
• Company pension
• Free parking
• On-site parking
• Private dental insurance
• Sick pay
• Wellness programme
• Work from home

Schedule:

• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus scheme
• Performance bonus

Experience:

• Technical support: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Reference ID: 3S/FLS0510