2nd Line Support Engineer

Job Title: 2nd Line Infrastructure Support Engineer

Location: Poole, Dorset

Salary: Up to around £32,000 per annum plus excellent benefits (see below)

Hours: Core hours are 7:30am to 5:30pm with shifts to cover these times (your working pattern/shift rota will be determined during the interview process dependent on company requirements and/or your circumstances)

ABOUT YOU:

Are you an experienced 2nd Line Support Engineer and enjoy learning about new emerging technologies whilst delivering professional support to end users?

Would you like to be generously rewarded for your efforts and commitment, whilst being given the opportunity to learn new skills through a career development programme and the very best training courses?

If so, this 2nd Line Infrastructure Support Engineer role could be the perfect opportunity for you to make a positive impact while joining a welcoming community and being rewarded and supported throughout your career development.

ABOUT THE COMPANY & ROLE:

The company is a Microsoft Gold Partner and award-winning provider of Microsoft Cloud solutions across the South of the UK. They support businesses with their IT and infrastructure requirements, as well as provide cloud migrations and full digital transformation implementations. They have an outstanding reputation in the industry and an ever-increasing demand for their infrastructure and cloud support and solution offerings.

As a 2nd Line Infrastructure Support Engineer, your role will involve:

• Communicating with customers over the phone, by email and chat, and logging 1st and 2nd line support issues
• Using your investigation skills to determine what actions need to be taken, endeavouring to resolve 2nd line incidents
• Passing simple resolutions to the 1st line team and complex issues to the 3rd line team
• Ensuring customers’ core infrastructure relating to servers, networks, firewalls, storage and telecoms are monitored to ensure availability, performance, operability and security is maintained to a high standard
• Providing advice, guidance or coaching to other colleagues as required
• Striving to achieve continuous improvement by carrying out relevant training and keeping up to date with new releases of Microsoft cloud solutions and other relevant technologies
• Visiting local customer sites from time to time to provide support with projects or carry out any on-site support that cannot be resolved remotely

SALARY PACKAGE & BENEFITS:

Salary: Between £28,000 - £32,000 pa depending on relevant experience plus performance related bonuses.

Personal Development/Career Prospects: You will have the chance to advance your career by participating in personal development plans and industry-certified training courses funded by the company.

Company benefits:

• 25 days holiday plus all bank holidays
• Private healthcare plan
• Company pension scheme
• Free on-site parking
• Social events and trips away (sometimes abroad)
• Modern office and enjoyable working environment
• Team-oriented culture where everyone strives for excellence!

REQUIREMENTS:

General requirements:

• Have a minimum of 2-3 years’ 2nd line infrastructure support experience
• Experience working for another Managed Service Provider/IT reseller (desirable)
• MS-900 certification (or be committed to achieving this certificate during 6-month probation)
• Strong telephone and written communication skills
• Proactive, able to manage your own workload and priorities, and commercial awareness
• Enjoy self-development and strive to improve skills
• Full driving license with access to a vehicle
• Have experience supporting the following technologies:

Technical requirements:

• Microsoft 365 administration, including Exchange Online & Azure Active Directory
• MS Server 2012 upwards, DHCP, DNS, Group Policies, and troubleshooting performance issues
• Desktop support – MS Office Suite, Anti-Virus, etc.
• Key Networking Principles
• Advantageous : Firewall administration, VMware/Hyper-V Virtualisation, Backups, N-Able, or other qualifications such as MCP, MCSA, VCP, AZ-900 or similar.

APPLICATION PROCESS:

If you’re interested in the Infrastructure Support Engineer role and would like to know more, please submit your CV or contact Michelle Turner at Leo Recruitment Limited. The company is inviting any applicants with strong 2nd Line Support experience to an interview immediately. (Leo Recruitment will endeavour to respond to every applicant.)

THIS ROLE WOULD BE IDEAL FOR:

An individual who has experience working as an Infrastructure Engineer, IT Support Engineer, 2nd Line Support Engineer, 3rd Line Support Engineer, Infrastructure Support Technician, IT Support Technician, Technical Support Engineer, Service Desk Engineer, IT Helpdesk Technician, Managed Services Engineer, or in a similar IT support capacity, who lives within commutable to distance to Poole, Dorset, or the surrounding area such as Bournemouth, Christchurch, Wimborne, Ferndown, Verwood, Dorchester, Blandford, etc.

Job Types: Full-time, Permanent

Salary: £28,000.00-£32,000.00 per year

Benefits:

• Additional leave
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Flexitime
• Free parking
• Life insurance
• On-site parking
• Wellness programme

Schedule:

• 8 hour shift
• Flexitime
• Monday to Friday

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• Poole: reliably commute or plan to relocate before starting work (required)

Experience:

• Microsoft 365: 1 year (required)
• Microsoft Azure: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: One location

Reference ID: LEO-2L