3rd Line Technical Specialist

Summary

Due to ongoing business growth, an exciting opportunity has arisen for a 3rd line technical specialist to join an industry leading integrated technology provider based in Halesowen, Birmingham.

This person will join an existing technical services team delivering tailored, bespoke & sometimes complex solutions into clients.

EBC Group has a wealth of experience in providing managed IT services to businesses across the UK. At the forefront of business innovation, the EBC Group services encompass a comprehensive range of managed services including Infrastructure as a Service, unified communications, backup and disaster recovery, managed print solutions and many more.

The Role

The ideal candidate will work within a lively service desk environment acting as a senior escalation point for our first- and second-line analysts, investigating complex escalations related to customer’s IT environments. We are looking for someone with a high skillset and broad knowledge of a number of technologies and solutions. The candidate will need to have an understanding of problem management methodologies and systematic thought process in order to break down complex issues and identify the underlying root cause.

On occasion this position may potentially require visits to customers sites and involvement in project based works, assisting the implementations and sales team with identifying and implement improvements to their respective IT systems.

The ideal candidate must have worked in practice with the following solutions/technologies, preferably within a managed services environment: -

• Active Directory and Azure AD
• Microsoft Windows Server
• Office 365 Exchange online and Exchange Server
• Remote Desktop Solutions (RDS/Citrix/Azure Virtual Desktop)
• Desktop OS & Office Applications
• Autopilot and Intune (desirable)
• Network Routing & Protocols (LAN/WAN/BGP/OSPF/Switching & VLANs)
• Working Firewall experience
• Web Filtering and Mail protection systems
• Anti-virus Solutions
• Backup and DR Solutions (Image based solutions)
• Virtualisation platforms (VMware/HyperV)
• Storage Devices (SAN – DAS, iSCSI)

The ideal candidate must be able to:-

• Work as part of a team and contribute to knowledge sharing solutions.
• Act as a mentor and coach to junior members of the team.
• Understand Problem Management in order carry out root cause analysis.
• Contribute towards technical documentation.
• Identify areas of improvement, both within customers environments but also internally.
• Have great organisation skills
• Work within a team.
• Be a great communicator both via email/phone and face to face

Job Type: Full-time

Salary: £35,000.00-£40,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Free parking
• On-site parking
• Private medical insurance
• Sick pay

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Halesowen: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you have or require sponsorship to work in the UK?

Work authorisation:

• United Kingdom (required)

Work Location: In person