a Assistant Operations Manager – The London Administration Hub

Main duties of the job

• Manage operational staff within the service.
• To be responsible for production and delivery of service business cases as required.
• Provide senior management leadership in supporting The Hub’s contribution to the Breast Screening Group agenda and national plan, within the clinical and corporate governance frameworks of the Trust.
• To ensure The Hub meets Trust and NHS Breast Screening Programme (NHSBSP) relevant guidelines and targets.
• Provide leadership for clinical governance assurance within the service.
• Remain up to date with changing objectives, National guidance, frameworks and directives, advising the division as necessary.
• Promote world class care and work in a way that is client - centred, involves service users, responds positively to feedback from user groups and promotes teamwork across the service.
• Promote a culture of safety and quality, openness and accountability, public service and teamwork in an environment of flexibility in which innovation can flourish in response to clients’ needs.
• Develop appraisal, objective-setting and performance development plans for all Service managers within The Hub. This includes ensuring that all staff groups covered by the post-holder have clear objectives set as part of their appraisal with professional heads.
• Deputise for the Operations Manager when required.
• Ensure the delivery and compliance of mandatory training requirements for all staff Trust standards and targets.

Working for our organisation

The role of The Hub is to support all 6 London clinical breast screening units and over 1.3 million eligible women across London in their 3 yearly screening round, aged 50-70. The Hub provides support in relation to numerous administrative functions, including (but not exhaustive) patient data collation and reporting, appointment scheduling and a call centre to manage appointment cancellations and rebooks.

The post holder will be responsible for running a cohesive and effective team, building and maintaining strong relationships with multiple external stakeholders and ensuring that the department meets Trust and NHS Breast Screening Programme (NHSBSP) relevant guidelines and targets.

This is a progressive and expanding service that is friendly and supportive, offering a high quality service to it’s clients and patients. The Royal Free is a flagship host Trust offering the most modern technology and innovative ideas available in breast screening.

This is an exciting time to be working at the Royal Free, one of the biggest NHS Trusts in the UK, delivering care to more than 1.6 million people a year through our three main hospitals, combined with a number of satellite sites.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to work. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.

Person specification

• Covid-19 Vaccination

  Getting vaccinated, and getting a booster, remains the best defence against COVID-19.
  We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible.

• AT* - Apprenticeship Training. Where AT* is entered next to the job title indicates that this vacancy is for an apprenticeship role.
• By applying for this role, you accept if successful, that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers. Therefore we require you to complete your stat and Man e-learning modules prior to joining our organisation.
• If you are an EU/EEA citizen who does not have EU Settlement or Pre-Settled status, you will require a visa to work in the UK. Please Note: We are unable to sponsor Band 2 to 4 as the salary does not meet the UKVI Points Based system threshold.
• If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system
• If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a “selfie” using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk
• The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
• The Trust will request a DBS (CRB) if post involves regulated activities. The Trust is compliant with the Disclosure and Barring Service Codes of practice and the Rehabilitation of offenders act.
• By applying for this post you are agreeing to Royal Free London NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
• Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.

Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.

Please note:

• Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification
• Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
• Interview arrangements will be communicated via email so please check your email regularly following the closing date.