A Improvement Advisor

Detailed job description and main responsibilities

Key working relationships

• Director of Quality

• Clinical Standards and Innovation Committee
• Group Executive Committee and Local Executive Committees
• Hospital unit executive directors, including nominated Executive leads for Improvement in each operating unit
• Divisional management teams, including operations managers, directors and matrons
• Strategic QI external partner - IHI
• Site based improvement advisors and central team improvement advisors
• External stakeholders, including Improvement leads in local and other NHS trusts
• Ward managers, departmental heads, clinicians, non-clinical staff
• Patients and carers
• Analytics team
• CPG team
• Governance, risk and complaints managers
• Patient experience team
• Service transformation team
• Organisational Development Consultant for transformation & quality and Deputy Director of ODLD
• Staff and leaders of all disciplines and all banding

MAIN DUTIES AND RESPONSIBILITIES

• The post holder will offer World Class Care to service users, staff, colleagues, clients and patients alike so that everyone at the Royal Free can feel:
• Welcoming all of the time
• Confident because we are clearly communicating
• Respected and cared for
• Reassured that they are always in safe hands
• The post-holder is expected to promote a World Class Care culture and work in a way that is patient-centred, involves service users, responds positively to feedback from user groups and promotes teamwork across services.
• The post-holder will take a leadership role in World Class Care within the hospital unit ensuring that staff maintain world class care standards through role modelling and accessing training.
• The post holder is required at all times to promote the Royal Free London NHS Foundation Trust’s governing objectives and participate in achieving relevant aspects of the Five Year Plan: Excellent outcomes for patients; Excellent experience for our patients, staff and GPs; Excellent value; Full compliance; A strong organisation
• The post-holder’s role in promoting and furthering these objectives will be commensurate with grade and designated responsibilities.

• To provide expert advice and where necessary, leadership, to staff at all levels in the organisation on using data and measurement for improvement (from Executive to front line services level).
• To coach QI sponsors, QI coaches, clinical and service directors and other directorate staff on analysing and interpreting data for improvement. This will involve reviewing complex macro, meso and micro data sets and formulating and amending strategies where there may be more than one course of action.
• To promote and support the publication of Trust QI work using data for improvement.
• To teach on using data for improvement at a variety of forums in the

• To support the development of improvement priorities on annual basis for the Trust.
• To support directorates integrating QI into their service delivery.
• To engage with a wide range of internal and external stakeholders to shape the QI strategy.
• This role may involve presenting highly sensitive or complex information to groups of staff where there may be barriers to

• To provide high level improvement expertise, leadership and coaching as required to project teams, QI sponsors and any other stakeholders involved in high priority improvement work.
• To assist senior management to design and embed a structure to allow high priority improvement projects to be supported and thrive within existing infrastructure.
• To advise and design any specialist learning events that may be required to facilitate the progress of the QI projects.
• To attend project team or any other meetings relevant to the delivery of the project’s aims.
• To monitor progress of high priority projects and collaborate with relevant internal and external stakeholders to ensure progress in improvement work is maintained.
• To collate and present information relating to the progress of these projects at numerous internal and external forums and meetings.
• To help improvement project teams to promote and publish work being undertaken
• To ensure that project plans are kept updated and regular reports provided to the work- stream group meetings and/or project leads.
• To act as a key day-to-day communication link between frontline projects and the Royal Free QI team.
• To assist publication of

• To teach improvement science at a number of internal and external training events as required.
• To co-produce teaching materials and agendas for training events.
• To help support the rollout of QI skills building within the organisation.
• To assist in the development of in-house training packages on Quality

• To coordinate, create and present material on the QI programme or any of its constituent parts at internal or external training events, conferences or awards as required.
• To collaborate with local QI project team members as required to prepare and present any of this content.

• Embed the process of registering, tracking and reporting of QI projects within the hospital units/divisions and into the hospital unit and trust’s governance mechanisms.
• Embed the process by which divisional teams manage their QI resources
• Work with senior improvement advisors and key stakeholders to understand the return on investment of priority projects

• Work collaboratively with the patient experience team to ensure patient, carer, community engagement in improvement
• Encourage and support staff to ensure patients are at the centre of QI work
• Deliver training for patients and include patients in QI work where appropriate