We are looking for an Account Manager to join our very successful and passionate team. You will have a portfolio of clients who you will actively maintain relationships with to ensure that they are maximising the use of their current products and services and identify opportunities to drive adoption of additional features and products.
Responsibilities
- Contacting existing clients by phone, building rapport and establishing productive, professional relationships with key client stakeholders.
- Maintaining contacts, managing and developing relationships further to understand what additional needs the client may have since they first signed with AccessPay.
- Using PowerBI, continually analyse, plan and prioritise contracts; working c90 days in advance of contract renewal and assessing current service, commercial model and upsell possibility.
- Establish ways to improve renewals process, to benefit both the client and AccessPay.
- Maintain client communication and prospecting upsell plan with Marketing which will not only provide more touchpoints to support the renewal process, but also create awareness of other available services, events and new developments available or being launched.
- Internal co-ordination with other internal departments and colleagues, including Marketing, Customer Success, Finance and Product Management to ensure process is streamlined and that where opportunities are where found they are maximised.
- Prepare upsell client proposals, demo’s and presentations.
- Forecast upsell opportunities in Salesforce.
- Update and maintain client data in Salesforce.
- Attend Quarterly Business Reviews (QBR’s) to discuss performance.
Required Skills
- Experience of cultivating and developing relationships with clients.
- Excellent communication skills, both verbal and written
- Strong negotiation skills, proactively encouraging clients to look at multi-year contracts or co-termination of existing contracts into newer, larger services.
- Goal-orientated and able to focus on executing against a monthly revenue target.
- Strong multi-tasking and organisational skills, from researching clients and call planning, through to updating systems.
- Ability to prioritise tasks and excellent time management skills.
- Working knowledge of Salesforce, HubSpot and PowerBI is advantageous.
- SaaS experience is preferential.
Benefits
- You will be entitled to 25 days’ holiday + 8 bank holidays
- Birthday Off work
- Shares/Equity scheme after probation
- We operate a contributory pension scheme which you will be auto-enrolled into from day one of employment.
- Free Gym Membership with Pure Gym or a £20 wellbeing allowance
- Season Ticket Loan (available upon completion of probationary period)
- Health Cash Plan
- Free breakfast & lunch food when in the Manchester office
- Discounted Parking
- Access to training – both internal and external
About AccessPay
AccessPay is a Manchester-based FinTech committed to making banking operations smart, simple, and secure through automated payments and cash management. AccessPay is leading the 4th wave of corporate banking, democratising access to financial services for businesses. We empower finance and treasury teams with access to technology that takes the complexity out of business banking; giving corporates the same experiences that we as consumers have come to expect in our day-to-day lives.
AccessPay's home is Manchester, but we provide our people with the balance of remote and office based working they need to thrive. We operate flexibly, both in terms of time and location, to get the job done. Whilst AccessPay continues to grow, we remain a start-up at heart, with an aim to continue growing agile teams, working cross-functionally, learning from each other, and not being afraid to take on ambitious challenges.
About AccessPay
Be a part of the fastest growing FinTech outside London.
We want people who can think outside the box, like challenges, and want to be part of a dynamic team that empowers everyone to succeed.
Apply Now
Our Hiring Process
Previous
Stage 5*:*
Senior Manager Final
Stage 6*:*
Offer
Stage 7*:*
Hired
Stage 1*:*
Applied
Stage 2*:*
Review
Stage 3*:*
Hiring Manager Initial Call
Stage 4*:*
Interview
Stage 5*:*
Senior Manager Final
Stage 6*:*
Offer
Stage 7*:*
Hired
Stage 1*:*
Applied
Stage 2*:*
Review
Stage 3*:*
Hiring Manager Initial Call
Stage 4*:*
Interview
Stage 5*:*
Senior Manager Final
Stage 6*:*
Offer
Stage 7*:*
Hired
Next
1
2
3
Not quite right? Register your interest to be notified of any roles that come along that meet your criteria.
Application Deadline
March 01, 2023
Department
Sales
Employment Type
Full Time
Location
Manchester
Workplace type
Hybrid
Compensation
£30,000 - £40,000 / year
Job Type: Full-time
Salary: £30,000.00-£40,000.00 per year
