Admin Assistant

Now is a fantastic time to join the SSCL family! Not only have we been recognised as one of the UK’s Great Place’s to Work, but we also are at the beginning of an exciting transformation project creating a lot of growth and development within the organisation.

We are looking for an Admin Assistant to assist in the process of ID Card/Tags and help with the output of various documentation. You will be responsible for defined core administrative, operational and technical activities. You will provide a range of straightforward, routine services often as part of a team engaged in similar activities. This may involve responding to routine queries, issues or circumstances, and referring any unusual or non routine situations to others.

The role is based on site at our office in Gosport 5 days per week working from home is unfortunately not an option due to client documentation confidentiality.

What you will be doing:

• 
  Process work in line with agreed procedures, including making calls, answering telephone, emails, queries, taking messages or processing transactions
• Learn the procedures and understand parameters of producing a quality output
  
• Use various different machines to produce output of cards and of letters
  
• Process work to the defined level of quality
  
• Resolve queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate
  
• To schedule and prioritise allocated work on a daily basis
  
• Distribute information and when required, work to the other team members or groups
• Identify and suggest areas of improvement
  
• Maintain and update information held on a data base or manually
  
• Support line management on any additional admin when required
• Liaise with internal/external clients
  
• Print/post data/reports/invoices daily
  
• Maintain records for audit purposes
  
• Ensure deadlines are met

What you’ll bring:

• 
  Attention to detail
  
• Able to work in a team or other structured environment
  
• Articulate and able to maintain good relationships with colleagues and clients
  
• Delivers a high quality customer service in a professional manner, creating trust and confidence
  
• Excellent communicator
  
• Effective team player, who constantly displays commitment and flexibility
  
• Assimilates and applies policies and procedures consistently
  
• Accurate and timely delivery of tasks
  
• Effective problem solver
  
• Excellent organisational skills
  
• Attention to detail in record keeping

It would be great if you had:

• Ability to follow process
  
• Numerate
  
• Ability to navigate around and understand use of relevant systems

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: Full-time, Permanent
Location: Gosport
Security Clearance Level: SC
Internal Recruiter: Sophie
Salary: £22,145 inclusive of 3% flex fund
Benefits: 25 days annual leave with the choice to buy additional days, life assurance, pension

Although this role is advertised as full-time, we support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about SSCL?

Shared Services Connected Ltd was established as a joint venture between the Cabinet Office and Sopra Steria, in 2013 as part of the Government’s Shared Services Strategy for Smarter Government programme and operates from four regional centres of excellence: Blackpool; Newcastle; Newport; and York. We deliver best in class business transformation programmes to across the Public Sector with a target to release one billion pounds of savings to the public.
We have established an enviable track record in the design and delivery of large-scale innovative HR, Payroll, IT, and Finance & Accounting solutions to significantly improve efficiencies and enhance service levels across Government and Public Sector.
Our clients include several government agencies including the Department for Work and Pensions, Environment Agency Department for Education, Ministry of Justice and Home Office as well as the Metropolitan Police Service and the Construction Industry Training Board.