Admissions Officer

Who are we?

At UniQuest, we believe student enrolment and success are fuelled by personal interactions, so we partner with higher education institutions to deliver personal, omni-channel student engagement journeys at scale along with delivering a professional, fair and efficient applicant experience to prospective students.

About the job

Acting as an extension of your university partners’ teams, in this role, you will provide a high level of customer service to applicants, make decisions on applications, short-list applicants for interview, implement the pre-CAS process and work closely with key stakeholders including Admissions Tutors.

You will need to be super-confident on the phone as you will be speaking to students from around the globe. Working efficiently and flexibly, the role plays a key part in the delivery of an excellent applicant experience and assisting the University to meet its student number targets, by admitting suitably qualified applicants. We will give you in-depth system and university specific training, but it will be your attention to detail and personality that makes the difference.

We value intelligent effort. To be an effective team member you will demonstrate:

• communication – all kinds and all directions
• solving problems
• working independently to a high quality
• prioritising intelligently

Key accountabilities

• To make admissions decisions in accordance with our partner university’s selection criteria, English language requirements and delegated decision-making authority
• Inputting admissions decisions into the relevant system and issuing offers to applicants
• Identify where additional information is required and liaise with prospective students accordingly
• Maintain admissions records with high levels of accuracy, to ensure the data quality of applicants’ records for courses is exemplary, especially the data that is supplied for applicants requiring a Confirmation of Acceptance to Study (CAS) under UKVI regulations
• Ensure Admissions enquiries and case management are handled within service level agreements
• Undertake such other duties as may from time to time be required, as commensurate with the role and the needs of the business

Essential skills

• Experience of working in a higher education institution, preferably including experience of the main clearing houses or University administration
• Experience of processing and making decisions on applications
• Knowledge of UK qualifications and the UCAS process
• Excellent time management and ability to meet established deadlines
• Confident and professional telephone manner
• Superb communication skills including an excellent standard of spoken and written English
• A positive, can-do attitude and high level of initiative
• Ability to perform well under pressure and multi-task
• High personal standards of achievement
• Honest and conscientious
• A positive and professional attitude
• Energetic and determined

What will you get in return?

Our people are important to us. At UniQuest, you can expect to join an agile and rapidly growing company, working with a team of welcoming and experienced professionals, passionate about our partners and students growth. We pride ourselves in recognising and rewarding our brilliant staff. We think differently about how we work, empowering our people, supporting and encouraging them to develop within their roles and beyond. Our employee reward package includes a competitive salary, bonus scheme, life assurance and pension scheme, as well our added extras of enhanced annual leave, long service awards, employee discounts via Perkbox, wellness support via WorkSpa, flexible working and regular company events throughout the year – even during Covid we found a way to get together as a team! We are committed to equal opportunities, encouraging applications from candidates from diverse backgrounds.

Where will you be working?

UniQuest is based in the UK - we are currently a remote working business. This position will be working remotely in the UK but with opportunities to meet your team and wider company at various points throughout the year.

This is initially a fixed term contract position for 3 months - we have been delivering an Admissions service to our partners for over a year now and the department has been steadily growing, as we onboard new partners and expand our offering. This is an excellent opportunity to be a part of a growing service with a brilliant, supportive team.

We are part of a Keystone Education Group, a leading Ed-tech brand within Higher Education.

If this sounds like it could be you and you would like some additional information about the full scope of the role, then we would love to hear from you, please get in touch for further information by contacting Gillian Blackman at recruitment@uni-quest.co.uk. If successful you can join us in delivering on our continued commitment to deliver the passion, intelligence and commitment to meet our partners’ needs and in return you can expect to receive all the commitment, benefits and support you need to succeed in your role.