Admissions Operations Associate

Location: Hybrid - can be based anywhere in the United Kingdom. Expectation to attend nearest regional office 1 x per week or 1 x per month dependent on distance from office.

Regional offices: London, Manchester, Birmingham, Leeds, Glasgow

Salary: £22,984 (£24,856 with London weighting)

Contract: Full Time; 40 hours a week (9:00 AM to 6:00 PM)

Informal enquiries can be sent to Alex Hobson, Head of Admissions Operations - alex.hobson@generation.org

ABOUT THE ROLE

Operations Associates support the Admissions Operations team in the recruitment of learners to our training programmes by providing a high level of service to applicants, acting as a point of contact for enquiries and processing applicants through the stages of our admissions process - including interviews and eligibility checks.

You will provide assistance with data collection and analysis, to support decision-making and prioritization of our target groups.

You will work closely with the wider Admissions function (the Outreach and Marketing teams who conduct promotional work to generate applications) to communicate key information about the applicant funnel to inform outreach and marketing activities.

The role sits within our Admissions function - a high-performing, friendly and fun team. We are based across the UK & Ireland and predominantly work remotely, with regular local team get-togethers and twice-yearly Admissions team trips.

ABOUT GENERATION

Generation's mission is to train, coach and support people into life-changing careers that would otherwise be inaccessible to them.

We are a UK registered charity, founded by McKinsey and Company, delivering tailored programmes to recruit, train and place unemployed people into work. Through our unique approach, we also solve a wide range of employer challenges—skilled talent shortages, poor job performance, lack of diversity, and high turnover.

Generation launched globally in 2015 and has grown quickly to become the world’s largest demand-led employment initiative. We have placed 80,000 people into roles (many of whom have suffered some form of adversity), working with over 11,000 employer partners to date across 17 countries and 26 professions.

Generation UK&I is currently running training to employment programmes in the West Midlands, London, Manchester, Dublin, Leeds and Scotland. We run a range of tech bootcamps with partners including The Prince’s Trust, Amazon Web Services, Multiverse and Infinity Works, as well as programmes supporting people into healthcare, the Green sector and customer service roles. In addition, we provide lighter-touch career support for people looking to find work but who don't have a specific profession in mind.

By joining Generation UK&I now, you will become part of an organisation which is determined to play its part in addressing both of these challenges for people in the UK and Ireland over the coming months and years.

Find out more at www.generation.org

RESPONSIBILITIES

Admissions and selection

• Support applicants through the application and selection process through effective communication, nurture opportunities and pastoral support, ensuring an excellent experience for applicants

• Support the selection process for people applying to your assigned programmes by assisting with data collation and analysis of information provided by applicants during the admissions process.

• Support the set-up and managing of key stages in the admissions process, including interviews and document checks.

• Work with our Curriculum, Mentoring and Instruction team to select candidates for each cohort from the pool of successful applicants; understanding the need for a well-balanced classroom of learners

• Support operational tasks, including communicating with applicants, making offers to and onboarding successful candidates.

Reporting and evaluation

• Support the Operations Managers and Head of Admissions Operations to report data required by funding partners.

• Act on feedback from learners, employers and other delivery partners to ensure we are improving the quality of our processes, programmes and learner experience wherever possible.

• Contribute to the ongoing development of programmes; finding ways to make them more sustainable, scalable and replicable across the UK & Ireland.

• Help develop Generation’s understanding of the barriers to employment faced by diverse groups in the UK & Ireland, and continually adapt our delivery model to better address these barriers.

Requirements

ABOUT YOU

You are organised, able to meet deadlines and motivated by meeting targets

You have great attention to detail.

You are friendly and supportive with potential learners, showing empathy and a supportive attitude

You are able to interpret and utilise data.

You can show energy and enthusiasm for our mission and work

You are interested in supporting people from under-represented backgrounds

You have good judgment and the ability to react logically when faced with issues

EXPERIENCE

• Experience in working in customer service, administrative role or an admissions department will be advantageous.
• You are tech savvy and enjoy learning new IT applications
• Experience working to strict deadlines and targets in a fast-paced environment will be advantageous.
• You are comfortable working independently

Benefits

At Generation, we're changing the lives of many individuals, and that in itself gets us out of bed! Here are a few other benefits you'll experience working with the UK team:

• Purpose and social impact in the heart of your work
• Opportunity to make your mark - you'll have a lot of autonomy to bring the Generation blueprint to life in a way that makes sense for your region
• Opportunity to get involved with a range of activities and varied projects - we're a small team, so there are lots of opportunities to get involved in projects across the whole organisation
• We offer flexible and remote working to accommodate everyone's preferred working pattern/preferences and unique needs
• WFH set up offer of support of £300 to help you make your working-from-home setup comfortable and efficient
• Professional Development is a priority for Generation and employees and you can access to up to £1,000 towards your learning & development per year. This support is accompanied by up to 5 days of training days/ study leave per year to enable your development activities.

A fair chance

Every role at Generation is open to applications from all sections of society. We believe in the potential of everyone; regardless of race, religion or belief, ethnic origin, different physical ability, family structure, socio-economics, age, nationality or citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other aspect that makes you, well, you.

We believe that the more diverse we are the better we become. More than just encouraging your application, we're committed to conscious inclusion that (we hope) cultivates an ethos of belonging, connection and shared purpose. We go further together. It’s this philosophy that drives us towards our mission. We open our doors to those who share this mindset.

We are particularly interested in hearing from candidates from marginalised groups. We will assess applications on a rolling basis and close this posting as soon as we have found the right candidate. We look forward to hearing from you.