Aftersales Manager - Coventry

Allen Motor Group are currently looking to employ an Aftersales Manager to join our Ford dealership in Coventry. You will be responsible for managing a dynamic and fast paced service department, focusing on performance in both profits and customer satisfaction. This position is offered on a full-time permanent basis with a basic salary of £45,000 and OTE in excess of £50,000+. This position reports to the regional service manager.

Why Allen Motor Group?

In addition to a highly attractive basic, OTE & bonus scheme we also offer a range of other benefits including:

• Company provided vehicle
• Fantastic discounts on MOT’s, services and parts
• 30 days holiday including bank holidays, plus addition holiday entitlement with length of service
• Life assurance benefit, at no cost to yourself
• Discounted gym membership
• Full training and support to develop your career within Allen Motor Group

Previous Experience

To be considered for this position will you have strong previous experience as an automotive service/aftersales manager ideally from a franchised dealership. We also look for the following skills and experience:

• Able to work in a busy environment as part of a team
• Fantastic organisational skills
• Full UK driving licence
• An ability to overcome customer issues
• Knowledge of warranty procedures is advantageous

Key Duties and Responsibilities

• Ensure the achievement of KPI’s for all service department members
• Maintaining an understanding of all relevant consumer and local market influences
• Engage the aftersales team to deliver commercial result and exceptional customer service
• Drive the performance of the workshop team to maximise efficiency
• Develop the skills and career progression of current and new team members

If you would like to be considered for this opportunity please do apply now