AMC Technician

Salary: £22,261 - £28,275 (depending on experience). Benefits include company pension, 25 days annual leave and performance bonus and retail savings scheme. We also offer a fantastic benefits package, which includes Online GP Service, Life Insurance and many more!

Location: Bradford

Purpose of the role

To support the day-to-day delivery of an efficient Alarm Monitoring Centre function. The primary role is to provide a professional Alarm Monitoring service to the entire business to maintain the security of our assets, along with taking charge of our Direct Delivery output which assists in managing the physical/electronical and manned guarding contracts and the security of our assets.

This role is predominantly a 24/7 role so willingness to work days, nights and weekends is essential. These can come up at short notice, however, the majority is planned leave in advance. None 24/7 cover days will be used up on a Mon-Fri basis working on Direct Delivery and other projects set by the wider team.

Key Accountabilities

• Manage the day-to-day function of the Alarm Monitoring Centre (AMC).
• Ensure all Intruder Detection System (IDS) and CCTV alarms are responded to within two minutes.
• Adhere to all YW policies and procedures in relation to the AMC.
• Carry out monthly AMC/Disaster Recovery/security systems checks and raise faults and/or ensure these are resolved.
• Assist in the training of new/all AMC operators, Physical and Electronic Security (PES) team members and static guards across the facilities managed estate.
• Provide first line support/assistance in reporting and managing direct delivery and tracking progress on our spreadsheets.
• Provide second line PAC administrator and ensure provision of PAC card availability each working day.
• Provide first line support for Abloy Cliq Electro-Mechanical key systems.
• Provide first line support for all PES direct delivery contracts, including database upkeep.
• Provide first line support for all Ad-hoc guarding request, database upkeep and SAP Ariba submissions.
• Provide assistance with the Electronic Security contract including, but not limited to, tracking both the service reports and the fault database.
• Provide assistance with the upkeep of all AMC database and spreadsheets.
• Provide security advice and assist in security investigations where necessary.
• Provide assistance with CCTV request as directed by PES team.
• Provide shift cover where needed.
• Ensure all AMC systems/checks are conducted and report any issues.
• Provide assistance with Safeguard security reports and/or ensure these are completed in a timely manner.
• Other duties as required and in support of the PES team.

Knowledge and Skills Required

Essential

• Excellent interpersonal and communication skills.
• Experience of working in a control room, preferably within a CCTV environment.
• High standard of Microsoft Office products.
• Professional telephone manner.
• Excellent standards of Customer Service (internal & external).
• Thorough, reliable, enthusiastic and rigorous approach to work.
• Experienced in always working with policies and procedures.
• Good organisational and time management skills.
• SIA & CCTV licence (beneficial).
• Team player.
• Ability to adapt to working days, nights and weekends at short notice.

If you feel this opportunity is suitable and you match the skills required, then please apply online and complete the application process. If you could also, please upload an up to date copy of your CV and cover letter outlining your relevant experience for the role.

Advert End Date: 22nd March 2023

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance

What's in it for you?

We are committed to attracting and developing the best people across our business. Our success relies on our ability to provide a supportive, inclusive and motivating environment where everyone has a role to play in supporting the delivery of outstanding service to our customers.

We offer excellent career opportunities to our colleagues, in an environment that is challenging and rewarding.

We are looking for highly talented people who can demonstrate an affinity with our values to help us achieve our vision of 'taking responsibility for the water environment for good'. In return, we offer a lively and diverse environment in which people can build a long and varied career, rewarded with an excellent salary and benefits package.

Company Information

Everyone has an idea of what a water company does. Here in Yorkshire we make sure that all 5.2 million people living in the region have clean safe drinking water on tap and their waste water taken away. But for us it's so much more than this.

We care passionately about the environments and communities in which we work; we always look for new innovative ways to do things that deliver great value for our business and deliver the service our customers want and expect.

Our customers are at the heart of what we do and how we do things. We work best as a company to deliver this when we work together - team work, creativity, enthusiasm and passion are inherent within our 3000 people who work 24/7 365 days a year to keep Yorkshire's water flowing.

We are a business that has its eye on the future, planning ahead to look after Yorkshire's water, today, tomorrow and always.

Yorkshire Water values equality, diversity and inclusion we celebrate and support difference and believe that everyone should be treated with respect. We welcome applications from all individuals, regardless of gender, marital status, parental status, sexual orientation, race, colour, ethnic or national origin, disability, age, religion or belief and trade union membership.

Yorkshire Water reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.