Application Support Engineer

Shawbrook is a new type of specialist financial services company, combining the relentless focus on customer service and innovation you would expect from a fintech with the expertise and certainty of a bank. Shawbrook is driven by a purpose to solve complex problems that unlock opportunity for its rapidly growing customer base of over 300,000 UK consumers and businesses.

Our success would not have been possible without our Team. Our people differentiate us from the competition through their deep sector knowledge, they are the life force of our business.

Join Shawbrook because you:

• Want to help us deepen our industry sector knowledge, combining technology alongside the best banking brains.
• Want to build a bank for the future and be part of our digital transformation journey that will enable customers & businesses to thrive
• Want to continue to grow professionally. We encourage you to grow and be the best version of yourself.
• Care about sustainability? We want to be better for our people, environment and society.
• Bring passion and enjoyment to your work. You’ll work hard but you’ll have fun too.

The creation of this role is to be an additional resource within the support function. This is due to the increased workload delivery is facing through the growth of the service. You will be supporting every element of the enterprise function delivering new features to current applications and as business usage increases, you'll be supporting more queries coming through.

With the support function increasing it's workload you'll be exposed to a variety of exciting projects. Shawbrook is going through a digital transformation and a lot of your projects will be focused on the migration of applications and ensuring that the security is checked before the migration is complete.

The nature of the role is cross-functional, this will grant you an opportunity to understand different elements of the business providing you with a chance to develop your skills.

Responsibilities:

• Manage, update, and close out tickets assigned to them
• Performing and monitoring job runs and end-of-day checks
• Managing the support queue.
• Updating and deliver on Jira's ticket boards
• Be required to continue to build and maintain close relationships with the wider team and other functions within the enterprise side of the bank.
• Build and maintain relationships with key stakeholders and third-party vendors

We believe the right candidate will require five key competencies to be able to perform in this position. These five key skills are listed below;

• SQL: You will be required to investigate data issues through querying on databases which in turn will allow you to develop and maintain reports.
• Hand-on coding: You'll be working with dev teams on the day-to-day completing build runs. When picking up some of these tasks a level of coding will be required.
• Stakeholder management: As mentioned above one of your responsibilities will be to work with third-party vendors and manage support requests. So, stakeholder management is a vital skill in the position.
• Customer service: You will have experience in moving and prioritizing tickets will be vital to your success in this role.
• Agile ceremonies: We work in an AGILE environment at Shawbrook and we will need you to participate in sprint planning and retrospectives to ensure we are managing release correctly.

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

• Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
• Free access to Headspace, a mindfulness & meditation digital health app
• Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
• EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing and health
• Cycle to work scheme
• Discounts on gym membership
• Contributory pension scheme & death in service

Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.

• Minimum of 25 days holiday per year
• Option to buy or sell holiday days through our flexi-holiday scheme
• Discounts on gym membership nationwide
• Access to discounts on a range of high street and online brands
• Community support and charitable giving

Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.

• Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
• Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done