Apprentice Administration Assistant

• Suffolk County Council - Suffolk Fire and Rescue Service, Ipswich, Suffolk IP1 2BX
• £20,258 per annum
• 37 hours per week
• Fixed Term Apprenticeship for 18 months

We are committed to flexible working, so please read the Job and Person Profile (docx) to find out about the types of flexible working available for this role.

An exciting opportunity has arisen to join Suffolk Fire and Rescue as a Apprentice Administration Assistant based at Fire Service Headquarters, Endeavour House, Ipswich.

• Do you have experience of working within a team?
• Would you like to work in a busy friendly environment?
• Are you passionate about supporting others and making a difference to the people of Suffolk?

If so, this could be the perfect role for you.

Your role and responsibilities

You will be responsible for undertaking various administrative activities to support all departments within the emergency service.

You will be part of an efficient team who:

• Professionally respond to non-emergency telephone calls, dealing with enquires from members of the public and other agencies.
• Gather sensitive information and populate bespoke databases.
• Distribute post and scan documents.
• Work flexibly to support each other.
• Have the opportunity to develop and progress within the organisation

Your apprenticeship

• Level 3 Business Administrator
• 18 months

Apprenticeships have changed, there is now no upper age limit on being an apprentice and we welcome applications from anyone interested in starting or further developing their career in this area.

The Job and Person Profile (docx) and Apprenticeship Recruitment Brochure contain a range of information that you will find useful in applying for this job so please ensure you read them. The position described is what you would be working towards while you complete your apprenticeship. Please note there is no guarantee of a permanent position, however at the end of your contract you will have 3 months of priority access to our vacancies to support you to find employment.

You will need

• previous customer service experience
• excellent IT skills
• good level of literacy and numeracy.

You can view a full list of requirements in the Job and Person Profile (docx). If you think you have what it takes to be successful in this role, even if you don’t meet all the requirements, please apply. We would appreciate the opportunity to consider your application.

We will offer you

• support with your development and progression
• experience of working within a large organisation
• portable skills and knowledge.

Travel and workplace requirements

We positively encourage the use of technology to communicate, but on occasions, there may be a requirement for you to travel to locations away from your contractual base, using reasonable and suitable means available to you. If you require a reasonable adjustment due to a disability to meet the travel requirements of this role, please speak with the contact detailed below.

This role supports hybrid working, a broadly even balance between working from home and working from an office base. Please speak with the contact detailed below if you wish to discuss how that might impact your working arrangements. #LI-Hybrid

For more information

For an informal discussion, please contact Mrs Helen Barnard by calling 01473 260591 or emailing helen.barnard@suffolk.gov.uk

How to apply

Step 1: Read the advert and the Job and Person Profile (docx).

Step 2: Write a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template (other formats may not be accepted). Please use Arial font size 11 and keep your statement to a maximum of two sides of A4.

Step 3: Click ‘Apply Now’ to start your online application and upload your supporting statement and a copy of your CV on the final page (without a supporting statement and CV, your interest will not be progressed).

If you would like an adjustment to this process due to a disability, please contact us at 03456 014412. or recruitment@suffolk.gov.uk.

Closing date: 11:30pm, 4 July 2023.

Interview date: 20 July 2023.

Promoted as JOTW (Job of the Week) on Suffolk Jobs Direct.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.

We offer a fantastic, inclusive working environment including diverse and active staff networks, great flexible working options and many benefits, as well as the opportunity to improve the lives of Suffolk residents.

Benefits include:

• Performance-related annual pay progression, in addition to an annual cost-of-living pay increase
• The opportunity to join a large, diverse organisation, with career opportunities across our services
• A supportive culture, underpinned by our WE ASPIRE values
• Access to the Local Government Pension Scheme (LGPS)
• Up to 28 days annual leave entitlement, plus UK bank holidays and two paid volunteering days
• An occupational sick pay scheme
• Learning and development opportunities, including a range of work-based apprenticeships
• Flexible working options, with the right to request flexible working from your first day
• A range of staff networks centred around equality groups
• Plus more

If you would like to know more about our benefits, values and equality commitments please visit our Working for Suffolk County Council pages (www.Suffolk.gov.uk/careers).