Apprentice IT Support Technician - 12-15 month...

Who are we?

Nice to meet you, we’re Indicia Worldwide. We are a global data and technology led marketing agency who work with some of the world’s biggest brands.

We see ROI where others don't. We are the only agency that combines creative, data and technology talent with production and procurement expertise to improve your marketing performance and efficiencies. We realise ROI for our clients by enabling them to deliver more engaging, cost-effective and sustainable customer experiences.

Indicia Worldwide is the product of three successful businesses, brought together by our parent company Konica Minolta in 2017. The vision was, and is, to create new value across the remit of marketing for our clients.

What you’ll do:

We are flexible in terms of the apprenticeship course you can study as part of your apprenticeship (this can be discussed in the interview) as long as it is relevant to your role.

• Give excellent service and strengthen the vision of our IT Department
• Provide 1st & 2nd line IT support to our Global Indicia Worldwide users, both face-to-face and digitally
• Ensure all Audio-Visual devices in the meeting rooms are in full working order
• Perform both basic and some advanced troubleshooting tasks
• Resolve service requests such as processing new starters/leavers, installing applications, access requests, mobile device management
• Ensure service desk tickets are logged, updated, and resolved within SLAs
• Update department documentation
• Work closely with 3rd party suppliers
• Work closely with members of the wider IT Team

The softer skills that we believe, will help you thrive in this role:

You'll be working in a friendly, fast-paced environment, providing IT support both face-to-face and over the phone/video. This means, we are looking for someone who is a team player, has a can-do attitude, and most importantly someone who is confident in speaking to people of all levels.

• Confident in building and maintaining business relationships
• Good interpersonal and communication
• Good attention to detail and accuracy
• Able to work under pressure and in time constraints, holding strong organisational skills and the ability to handle a busy workload
• An approachable, flexible and professional attitude

Role Requirements:

This role will involve working in our London office (Holborn) five days a week, however, occasional travel to our other offices may be required