Attractions Team Member - Seasonal

Longleat has a long history of hiring engaged, productive employees, and we’re looking for multiple Attractions Team Members to continue this tradition.

We have a unique work environment where you can stroll around historic landscape and listed buildings as well as visit Koalas during your lunch break.

With a core business of around 1 million guests every year we are obviously passionate about providing immersive experiences that bring family and friends together to create memories that will last a lifetime. We have now added onsite accommodation to allow guests to enhance their visit by experiencing an amazing stay with us in a selection of exclusive luxury rural retreats nestled within the Longleat Estate, with designer interiors creating luxurious havens.

We’re a business driven by our core cultural values, which are to engage and inspire, put people first, take accountability, continuously improve and to act with integrity. We believe everyone who works at Longleat can subscribe to these values, and that they truly set us apart as a place to work.

This is a varied role, meaning every day is different, we have an an array of family friendly attractions which could see you supporting our animal team with giraffe feeding, marshalling our pioneering seasonal events, greeting families with a warm welcome as they enter the Adventure Castle or Hedge Maze, and even ensuring the safety of our guests as they take a ride on the Rockin' Rhino.

What will this role entail?

Reporting to our Assistant Operations Manager, you will be part of the front line team ensuring guests have an unforgettable time by delivering an efficient, friendly and engaging service.

Key duties will include:

• Operate our exciting range of attractions, ranging from Rockin Rhino, Adventure Castle to Giraffe Feeding and Hedge Maze.
• Follow all essential Health & Safety procedures for all attractions as trained.
• Take full responsibility for operating our ride in line with HSE Guidelines and Responsibilities.
• Fully support attractions supervisors in all aspects of attractions operations.
• To be responsible for the security and accounting of all moneys handled in the course of employment.
• To be responsible for the cleanliness and daily operational standards of the attractions they are assigned to.
• Pro-actively handling visitor queries and complaints

What will I need to be considered for this vacancy?

• Excellent Enthusiasm and energy.
• Strong communication skills with a keen, positive and friendly nature.
• Ability to work under pressure, and to bring a good measure of energy to the job.
• Experience in Customer Services or in interfacing with customers is an advantage.
• Due to safety critical aspects of this role you must be over 18 years of age.
• Flexibility of working hours, and weekend and Bank Holiday working are essential for this role.

What will I receive in return?

As an Attractions Team Member you will receive a rate of up to £10.60 per hour, in addition to a range of attractive benefits that include;

• Competitive hourly pay rates:
  • 16-17: £8.50
  • 18-20: £9.50
  • 21-22: £10.35
  • 23+: £10.60
• 29 days holiday inclusive of bank holidays.
• Unlimited free entry to Longleat for our employees
• Complimentary tickets to Longleat and Cheddar Gorge and Caves, 18 per annum pro rata
• 50% off Annual passes for Friends and Family
• Discounts on food and beverages and retail merchandise
• 20% off VIP Experiences, 10% off Accommodation
• Employee Assistant Programme
• Employer contributory pension scheme
• Life assurance scheme
• Perks at work
• Range of flexible working schemes
• Great progression opportunities available.
• Gain an internal endorsement for re-hire of future vacancies

You’ll be employed on a fixed term contract ending 7th January 2024, shorter contracts are also available. Working hours to vary over a 7-day rota basis, including weekends, evening and bank holidays as required. Earliest start time from 8am, and latest finish time up to 8pm, varying in accordance with opening times.

Interviews will be held on a rolling basis as applications are received. Positions available for start week commencing 20th March 2023.

Location: Longleat (Warminster, Wiltshire)

All applications to be submitted online, and strictly no agency calls or agency CV submissions.

We reserve the right to close this advertisement early if enough suitable applicants are received.