AWS Cloud Support Engineer

Come join us and make a difference in the world!

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.

Discover more at www.necsws.com

Please note this role can be offered on a hybrid working basis. Candidates must work 2-3 days per week from one of the following offices:

• Hartlepool
• Hemel Hempstead
• Bracknell
• Worcester
• Nottingham
• Hull
• Alderley Edge

Our AWS Cloud Support engineers are there to provide 24x7x365 support to our customers base covering day to day incidents, change and release management activities along with supporting our customers across a variety of projects.

The varied workload spans across the main cloud technologies Azure, OCI, AWS and GCP.

This is a really exciting time to be joining NEC has we look to adopt the cloud as our default hosting platform. As a cloud engineer you will be at the for front of technology and will be ideally positioned to drive change, automation and innovations as we move through our journey to cloud.

Responsibilities:

• Responding to alerting providing incident management
• Day to day management of customer workloads
• Optimisation of cloud buildouts for cost and performance
• Working directly with our customers on a daily basis
• Providing excellent levels of customer service
• Participation in a 24/7 on-call rota
• Keeping up to date with cloud best practices and developments
• Produce detailed reporting around compute and cost requirements
• Configure cloud role, Custom roles permissions

• Previous experience supporting/administering public cloud services
• Any cloud certifications, at the associate or administrator level (Architect would be advantageous)
• Experience in administering/troubleshooting Linux and/or Windows servers
• Automation through Ansible and Terraform
• Command-line configuration/troubleshooting knowledge
• Good problem-solving skills
• Able to work on your own initiative and as a part of a team
• Excellent customer service skills and attention to detail
• The ability to manage a varied and busy workload

We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/sell
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• A selection of flexible benefits to suit your individual needs
• All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.

OTHER INFORMATION

Candidates must be able to demonstrate a pre-existing right to work and travel within the EU. Documentary evidence will be required.

All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

NEC is an equal opportunities employer, welcoming applications from all communities.