Booking Coordinator (Admin) Band 2 - CCHP3428

Job summary

Community Paediatrics are looking for a Band 2 Booking Coordinator for their Centralised Booking Team.

We are a passionate team and the work we undertake makes a difference to peoples lives in our community.

As part of the booking team you will provide a specialised, comprehensive and patient-centred clinical administration and booking service within Community Paediatrics.

If you are enthusiastic self-motivated, and would like to take on the opportunity to work in a positive fast paced developing environment, we welcome your application!

Our core hours are Monday to Friday between 9am and 5pm.

Main duties of the job

You will provide booking support within the CCHP Centralised Booking Team.

You will cover the processing of referrals, booking and cancelling of patient appointments, reception cover and deal with queries from patients and their carers in person and by telephone and email. This role is a perfect opportunity for those who possess a positive outlook, excellent communication skills, works well as a member of a team and can meet deadlines under pressure.

You will be able to demonstrate initiative, independent judgement and decision making arising from situations within this role. The post-holder will be required to liaise with paediatricians, secretaries, NHS colleagues, parents/carers of patients and the general public.

You will work jointly with the Support Operational Service Lead to ensure timely management of clinic bookings, document output and internal target policies underpinned by clinical pathways.

The role will include organising the onward referral of patients, co-ordinating internal waiting lists and booking clinics for Community Paediatrics across Bristol, South Gloucestershire and North Somerset.

About us

We are Sirona care & health, a Community Interest Company committed to providing local communities with a range of high-quality specialist health care services across Bristol, North Somerset and South Gloucestershire. For us, its about the personal approach; we take pride in what we do and deliver the high standard of care that we would expect for ourselves and our families.

At Sirona, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of colleagues, service users and communities. We therefore welcome applications from all those who feel they have the skills and attributes we are seeking.

Benefits:

We offer NHS Agenda for Change Salary, Terms and Conditions and an NHS pension scheme plus much more! Please see the benefits leaflet attached to this advert for more details.

Additional Information:

Please note that we reserve the right to close this vacancy early if sufficient applications are received prior to the advertised closing date.

This role is for 37.5 hours per week based in Bristol.

Person Specification

Qualifications

Essential

• GCSE Grade C or above in English and Mathematics (or equivalent)

Desirable

• Recognised computer IT skills.
• Computer literacy skills including MS Office, applications for email, Excel, Word etc

Experience

Essential

• Excellent communicator - written, telephone skills and clearly spoken
• Experience in prioritising and time management
• Experience and ability to work on your own as well as being an effective team member
• Demonstrates and understands the importance of confidentiality
• Ability to work with all people of all levels both inside and outside the organisation
• Experience in maintaining records and information systems and excellent and accurate keyboard skills
• Excellent Customer Service Skills and attention to detail

Desirable

• Experience of working in a faced paced NHS admin healthcare environment
• Experience / Knowledge of current NHS policies and procedures
• Experience / Knowledge of clinic bookings

Sponsorship

Essential

• Sirona care & health are currently unable to provide sponsorship for this role. We can only accept applications from UK based applicants. If you currently reside in the UK, and are on a visa, please confirm what type of visa you hold.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sirona Care & Health CIC

Address

Eastgate House, Unit 9

Eastgate Road

Bristol

BS5 6XX

Employer's website

https://www.sirona-cic.org.uk/ (Opens in a new tab)

Job Type: Full-time

Salary: £20,270.00-£21,318.00 per year

Benefits:

• Additional leave
• Employee discount
• Flexitime
• Referral programme
• Sick pay

Schedule:

• Flexitime
• Monday to Friday

Ability to commute/relocate:

• Bristol, Bristol: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Application deadline: 26/03/2023
Reference ID: B9083-CCHP3428