Branch Manager | S2 | Dumfries

WHAT YOU WILL BE DOING

Join our community.

Are you passionate about leadership and providing an outstanding service to customers?

We currently have an exciting opportunity to join our Dumfries Branch as a Retail Branch Manager. Within this role you'll be accountable for the leadership, motivation, and performance of the Santander Branch and all of the colleagues within your team. You'll help in transforming our business to put customers at the heart of what we do.

If you strive to deliver an exceptional service, personally and through others; have a desire to help others be the best they can be, and lead from the front, we want to hear from you!

The difference you'll make:

As part of the Customer Interactions management team, the role of Branch Manager is to inspire and lead their in-branch and remote colleagues to deliver a second-to-none customer experience:

• Providing inspirational leadership that engages all the team across agreed service, quality, performance, and risk objectives.
• Coaching, supporting, and developing a team of front-line colleagues to deliver a second-to- none service, irrespective of the interaction type.
• Providing a tailored service offering for customers, focussed on their individual financial needs.
• Motivating the team to maximise opportunities in deepening customer relationships, increasing customer loyalty and digital adoption.
• Acting as a role model and take personal responsibility for development, delivery and execution of customer excellence plans within their Branch.

What you'll bring:

• Experience of managing, leading and developing a team within a Retail Banking environment is essential.
• Strong understanding and approach to mitigating risk in day-to-day customer interactions.

It would also be nice for you to have:

• The ability to adapt your communication style to the situation, whether you’re coaching a colleague or dealing with a complex customer interaction.
• A strong willingness to learn, to be coached & developed within a fast paced, busy environment.
• Strong IT, planning, analytical, and organisation skills, which will help to transform the business and improve customer experience.
• Proactive in planning and leading activities that deliver a high-performing team and Branch.

What else you need to know:

This role will be based in Dumfries Branch and is a full time, permanent position.

You'll be required to work 35 hours per week, between Monday – Saturday, 9am – 5pm.

Please also note that, if successful in your application, we may from time to time need you to work from other branches within the same region, to cover for holidays, sickness etc.

How we’ll reward you.

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.

• Eligible for a discretionary performance-related annual bonus
• We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer
• 27 days’ holiday plus bank holidays, which increases to 28 days after 5yrs service, with the option to purchase up to 5 contractual days per year
• Voluntary healthcare benefits at discounted rates. Including : Bupa medical insurance, dental insurance, healthcare cash plan and health assessments
• Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover
• 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more
• Share in Santander’s success by investing in our share plans
• Support your favourite causes through charitable giving and our community partnerships

Learn more about our benefits and family friendly policies

#ThePlaceToBeYourself – Everyday Inclusion at Santander

We are committed to making sure all our colleagues feel they belong and are supported to succeed. Our customers come from a wide range of backgrounds, and so do our people, so we welcome applications from across society.

You can find out more about how we’re embedding an inclusive culture that encourages our people to bring their full and authentic selves to work on our Inclusion and Belonging page.

A bit more about Santander

At Santander we’re driven by our purpose - to help people and businesses prosper. This means we help customers to create change for themselves and those around them, and we champion businesses to grow sustainably. We do this by always living our values of Simple, Personal and Fair.

At Santander, we each take personal responsibility for managing risk by embracing the I AM Risk framework - to Identify, Assess, Manage and Report risks, and to continuously build a deeper understanding of the risks we face. It is an important part of our culture at Santander and we will provide you with knowledge to help you manage risks in your role.

What to do next:-

If this sounds like a role you’re interested in, then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at resourcing@santander.co.uk or call 0870 414 9080.