Branch Operations Associates

This role is based in the United Kingdom LONDON and as such all normal working days must be carried out in the United Kingdom.

Join us as a Branch Operations Associate - Bank, London

• You’ll be integral in Branch Operations and supporting our valued branch customers, helping them to achieve their financial goals

• We’ll look to you to proactively find ways to continually enhance our customer banking experience
• We’ll support you to achieve Responsible Banking and build on your existing skill with full training

What you'll do

Bank Operations Associate, Create Data processing activities at the Bank. This may include Data entry, Check, processing, record keeping and Book keeping that performed on computers on various software applications. You have to address any customer issues and make sure the bank's customer services meets company standards.

Day-to-day, you’ll be:

• Having proactive approach , understanding the Deposit operation processes, relevant remittances regulations needs of our customers and helping them with their banking needs
• Completing general banking requests such as payments, balance enquires and transfers
• Helping customers to understand the different ways they can bank with us and the range of services we can offer

The skills you'll need

To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.

You’ll also need:

• A passion for customer service and strong attention to detail
• The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals
• Strong interpersonal skills and the ability to work well as part of a team
• The commitment to develop new skills and responsibilities

What else you need to know

We’re here for our customers when it’s most convenient for them so you’ll need to work flexibly.

Hours

• Full time – 35hrs
• Permanent
• You’ll typically be working during branch opening hours 9am - 5pm Monday to Friday and rotational Saturdays, working hours will be discussed at interview

You'll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities. When you're ready and have mastered your current role, we’ll help take your career to the next level.

This role is not eligible for Skilled Worker Visa sponsorship so applicants must have an alternative form of right to work in the UK.

How we'll reward you

Salary: £22,000 per year

You’ll join on a competitive salary of £22, 000 . You'll have a generous holiday entitlement of 24 days. (pro rata for hours worked) –

If you need any adjustments to support your application, such as information in alternative formats or special requirements to access our buildings, or if you’re eligible under the Disability Confident Scheme please contact us and we’ll do everything we can to help.

Job Types: Full-time, Temporary contract, Fixed term contract
Contract length: 12 months

Salary: From £22,000.00 per year

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• London, EC4N 4UA: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: Branch Operations Associates