Business Resilience Lead

Who are we?

Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.

Job Purpose

To ensure that Thames Water are prepared for known and highlighted risks. To ensure there are plans in place to mitigate the risks and ensure the business can continue. This will include developing new plans for newly identified risks and maintaining plans after an incident has occurred with learning.

What you will be doing

• Primary part of the role is to support the business in writing and understanding the business continuity/resilience plans required
• Understand and ensure plans are aligned with requirements of the Security & Emergency Measures Direction, the Civil Contingencies Act and other legislation relating to business resilience
• Ensure adherence and ongoing updates are made to internal business resilience plans in line with regulatory requirements, and internal strategy and standards.
• Be able to understand the data provided by the business in their business continuity plans and challenge the areas to ensure the plans work and provide continuity.
• Develop and maintain all internal documentation relating to business continuity and resilience plans and risk assessments/logs in line with the Incident Management and Business Resilience guidelines.
• Represent Thames Water at National forums established to ensure collaborative multi-agency response and resilience – ensuring nationally raised risks, and regulatory policy changes are reflected into the business.
• Work effectively as part of the Business Resilience team, to ensure that all resilience activity is planned, maintained in accordance with regulation, and embedded/delivered in the business in an effective and timely manner in-keeping with risk assessments and business guidelines.
• Provide expert guidance and support to the wider incident management team, as well as across the business, regarding risk management, mitigation planning and overall business resilience – actively working with internal stakeholders to ensure resilience building against known and potential risks to our organization.
• Act as an SME for business projects where resilience may be at risk, or where continuous improvement of resilience could support the wider business.

What should you bring to the role?

• Have an in-depth knowledge of the water/waste business
• Strong communication skills, both verbal and written
• Strong analytical skills and understanding of business continuity
• Computer literate: with ability to use new systems with training
• Ability to communicate complex legislation and language into user-friendly guidance and updates for stakeholders and colleagues
• Excellent relationship management skills
• Ability to work with a high degree of autonomy
• Well-developed analytical and problem-solving skills

What’s in it for you?

The role is varied, giving you the opportunity to take responsibility and ownership, to think outside the box and to have thoughts and ideas used to create and improve processes. This is a great opportunity to contribute to making improvements - our team thrive on being challenged and ensuring that we deliver the best outcomes for our customers and our business.

We’re proud of the positive ways of working we’ve adopted during the pandemic, creating a more flexible and dynamic environment so all our colleagues can thrive. For our office-based roles we’re moving to a hybrid approach with various options across working from home, office and our sites.

Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with length of service and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Thames Water is a dynamic, rewarding and diverse place to work, with opportunities around every corner. If you join our team, you’ll enjoy a fulfilling career, flexible working arrangements and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion, and Disability Confident Leader employer.

Find out more about working at Thames Water.

We deliver life's essential service so our customers, communities and the environment can thrive. This means, when a crisis happens, we all rally round to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and a earn bit of extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close a vacancy earlier than the advertised date. This is so we can manage all the applications properly and give candidates a positive experience. Once closed, we can’t consider any further applications, so please submit your application as soon as possible to avoid disappointment.