Support the Bars Management Team by ensuring the smooth day to day operation of the Café Bar.
Deliver a high standard of customer service and care on a consistent basis demonstrating a professional, friendly and efficient manner at all times.
Support departmental colleagues in all aspects of the Café Bar operation
Undertake all training required as directed by the Bars Manager.
Undertake opening and closing duties within your department of work as well as other Hospitality departments (if and when required).
Assist in:
Stock taking of liquor on a weekly basis
Promoting good customer and staff relations
Promoting professional and friendly service of liquor, beverages and bar food
Maintaining high standards of cleanliness and comfort
Put forward new ideas for discussion to help improve service and efficiency.
Comply with all food hygiene and liquor license legislation within the remit of the role.
Undertake or assist with correct opening and closing procedures.
Complete any activities requested in a timely and efficient manner.
Attend departmental meetings as requested.
The post holder will undertake training and development as appropriate.
The post holder will carry out any other duties as appropriate to the post and as requested by the Hospitality Manager.
This Job Description is not an exhaustive description of your duties. You will be required to adopt a flexible approach to your role and responsibilities. In particular, from time to time, you may be required to undertake such alternative or additional duties as may be commensurate with your skills, experience and capabilities.
PERSON SPECIFICATION
Hands-on waiting experience in a hospitality service environment
Excellent interpersonal skills
Well presented with a professional manner
Ability to maintain standards when working under pressure
Demonstrable desire to work in a customer facing hospitality role
A flexible attitude to business requirements and duties
A proven ability to effectively work in a multi-tasking environment
Highly presentable with a pro-active approach to maintaining excellent customer service
IT skills including a basic competency in Word and Excel
