Call Centre Agent

Join TUI within our specialist brand Intercruises as a Call Centre Agent based in Edinburgh, UK. This is role sits within the Cruise Connect team where you will provide quality service to UK customers and international cruise liner clients across various communication channels. The successful candidate will be extremely accurate, have a keen eye for detail, and good command of Microsoft Office (Excel, Outlook and Word).

This role is Monday – Friday from 09:00 – 17:30 and can offer a Hybrid working contract after an initial period of 2 months.

Please note you must already have the right to live and work in the United Kingdom before applying for this role.

ABOUT THE JOB

• Receive inbound calls, emails and Webchats from guests and provide a seamless customer experience.
• Respond to all queries e.g. location of pickups, prices, times and amendments.
• Check availability using our database and spreadsheets. Offer alternatives to secure sales and process cancellations/refunds.
• Assist with monitoring the general domestic coaching inbox and any other specific mailbox (categorising, replying to enquiries and printing).
• Reconciliation of payments taken online or from regional offices and forwarding a daily report to a centralised accounts team.
• Assistance with daily administration such as printing and mailing.
• Assisting operations staff with calling guests as required and any other requirements as they arise.

ABOUT YOU

• Previous experience working in a customer service/ reservations environment would be desirable.
• Confident communications and organizational skills are essential.
• Guest focused with a drive to deliver excellent customer service to our guests and clients.
• Previous administration or finance admin experience would be an advantage but not essential.
• Willingness to learn and work both independently and as part of a global team.
• Excellent level of English, both written and verbal.

ABOUT OUR OFFER

• Competitive salary and benefits as standard
• Career progression opportunities in more than 50 countries worldwide
• Develop yourself as part of a friendly, richly diverse and virtual international team
• Exceptional approach to your learning – access to free learning platforms & language lessons

TUI Musement is a leading Tours & Activities business. It combines a scalable digital platform with local service delivery, to offer excursions, activities, tickets and transfers in more than 50 countries worldwide. There are over 130,000 ‘things to do’ in all major holiday and city destinations, which are distributed through B2B partners, via the Musement and TUI websites and direct to TUI customers. We also offer services to cruise lines through Intercruises Shoreside & Port Services in ports worldwide.

TUI Musement sold around 10 million excursions, tours and activities delivered by our international colleagues located around the world and is one of the major growth areas of TUI Group.

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.

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