Call Centre Agent

Location: Norwich

Salary: £18,000 - £45,000 per annum

A fantastic opportunity is available for a Customer Service Executive / Appointment Maker / Call Centre Agent to join our client. Based in Norwich, the successful candidate will earn an hourly rate plus generous commission, with OTE of £18,000 – £45,000, working up to 4 days a week.

When it comes to direct marketing campaigns, this company are the experts. Serving the Eco home improvements and renewable energy industries, they are known for quality customer service. The company has an ethos of promoting from within, so there will be opportunities readily available for the successful Customer Service Advisor to progress to areas such as Team Leader and Senior Floor Leader given the right attitude.

As an Appointment Maker / Call Centre Agent your main responsibilities will include but are not limited to:

• Making outbound calls
• Processing customers applications and converting to appointments/leads
• Building rapport with customers
• Updating the CRM system
• Meeting KPI’s
• WARM CALLS ONLY

To become part of the team as a Customer Service Advisor the candidate must be driven and enthusiastic. The company are looking for someone who relishes problem solving and ensuring customers get the best service possible.

In addition, the following key skills are essential:

• Excellent verbal and written communication skills
• Great Telephone manner
• Confident and ambitious

Benefits:

• OTE up to 45k
• Pension Scheme
• 22.8 days holiday
• 4 day working week

Working Hours: Up to 33 Hours. 9AM – 6:15PM. 4 days per week. Monday – Thursday.

Job Types: Full-time, Permanent

Salary: £18,000.00-£45,000.00 per year

Benefits:

• Discounted or free food
• Employee discount
• On-site parking
• Referral programme

Schedule:

• Day shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus scheme
• Commission pay

Ability to commute/relocate:

• Hellesdon: reliably commute or plan to relocate before starting work (required)

Experience:

• customer service: 1 year (preferred)

Work Location: In person

Reference ID: WM123