Call Centre Customer Agent

Are you a Call Centre Agent looking for a new exciting opportunity in Worthing, BN11 1QP, UK. Why not join our Mortimer Clarke Solicitors Customer Operations team as a Call Centre Agent?

We’re looking for people with customer service experience, comfortable working in a targeted environment, who are equally happy to work both on inbound and dialler based outbound calls.

What we offer:

We recognise that it’s our customer facing colleague’s amazing efforts, hard work and dedication that sets us apart from the rest, so we offer an excellent salary and benefits package, including:

• A competitive starting salary of £25,272 depending on experience, with an opportunity to increase over time.
• Performance related bonuses, including a monthly bonus which also increases in line with base salary.
• 30 days holiday including all bank holidays and the opportunity to take an additional 5 days unpaid holiday each year
• Hybrid working! Once our new starters are competent in their role, which could take between 6-9 months, we offer employees the ability to blend between office and home working for better work life balance
• Discount and cash back on hundreds of high-street shops
• Insurance - healthcare cash back plan, travel insurance, life assurance
• Lots of great monthly incentives where you can win a range of prizes including Amazon vouchers and early finishes!
• A paid volunteering day each year – these are great fun!
• Lots of opportunities to top up your monthly income with overtime

What you’ll be doing:

• Handling inbound and outbound calls
• Providing exceptional customer service via telephone
• Tailoring affordable repayment plans to help our customers on the road to financial recovery

You’ll spend the first 5 weeks in office for training Mon-Fri between 8am-4pm. Once you’re ready to go you’ll move into our weekly shift patterns to ensure we’re there to support our customers when they need us. We’re open Mon-Fri between 8am-8pm and you’ll work an early week between 8am and 4.15pm, a late week between 12pm and 8pm and 1 in 3 Saturdays 9am-1pm (40 hours per week).

There has never been a better time to join Mortimer Clarke Solicitors (MCS) as we expand our already thriving Customer Operations department.

We are on the lookout for committed and determined individuals to join our vibrant call centre in our Worthing office.

Please note that you need to be over 18 and we are unfortunately unable to accommodate any holiday or time off during the first 6 weeks training period.

Next steps:

If this sounds like you and you have got what it takes, come and join our rapidly expanding company! We are looking for people to interview with us ASAP!

If you feel this is not the role for you, we can match your experience with other roles we have, apply now!

Diversity and inclusion are very important to us at MCS and we value a multitude of diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone. Our policies ensure that every candidate and employee are treated fairly and with equal opportunities.

**At MCS we are highly regulated by our clients, as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we are unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK – we are unfortunately unable to offer sponsorship.

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