Call Handler

A great opportunity has become available for a Call Handler to join a dynamic regional company recognised for developing and training its staff to succeed in their roles. Based in Portsmouth, our Call Handler will join us on a full-time, permanent basis, and in return, you will receive a competitive salary of £21,000 per annum and excellent benefits.

Mountjoy is an expanding construction and maintenance company specialising in providing professional and high-quality construction, refurbishment, building maintenance and facilities management services across the south of England.

With a focus on delivering exceptional service to our clients and customers, this position is well suited to an individual that is looking to advance their career and gain hands-on experience in a thriving and supportive workplace.

Our Company values

We take pride in everything we do - Which means we expect all our employees to:

• Present a professional appearance at all times
• Keep your work area safe, tidy and well organised
• Deliver a high standard of work at all times

We have Integrity, built-in

Our Company Benefits:

• 31 days annual leave rising to 36 days with length of service (including bank holidays)
• We offer a flexible scheme to buy or sell up to 5 days of annual leave per year.
• Company sick pay after 12 months length of service/after probation
• Life Insurance
• Octopus Electric Dreams Car Scheme to enable staff to drive a new electric car - paid for through salary sacrifice.
• Cycle to Work Scheme
• Discounted Gym Membership
• Employee recognition scheme
• Length of Service Rewards
• Childcare voucher scheme
• Defined contribution Pension Scheme of 8% (5% Employer and 3% Employee)
• Our Employee Assistance Programme to support all staff
• Refer a Friend scheme

About the Call Handler role:

You will be working in a call centre environment, making and receiving calls from Portsmouth City Council (PCC) Area Offices, our Direct Operatives and Subcontractors. Your prime responsibilities will be to receive repair appointments over the telephone, schedule and book appointments to available appointment slots, record accurate, timely and valuable repair appointment information into our job management systems and PCC’s Repairs and Property database.

You will also communicate with our Direct Operatives and Subcontractors, sending them to jobs and taking accurate and valuable job completion information when repairs have been completed. To succeed in this role, it is essential you completely understand the end to end process of delivering the perfect repair for the customer, your role in that process and the responsibilities of others in that process.

What we are looking for in our Call Handler:

• GCSE or Equivalent in Qualification in Maths and English
• Customer Service experience

If you feel you have the skills and experience to become our Call Handler then please click “apply” now – We’d love to hear from you!

Mountjoy is an Equal Opportunities employer and a member of the Disability Confident Scheme. We are also a member of the Hampshire Construction Training Association.

It is a further requirement that all staff must pass a DBS check.