Capacity and Performance Manager

We have an exciting opportunity for a Capacity and Performance Manager to join our organisation!

Home based remote working with travel.

Salary: Circa 40K

The Capacity and Performance Manager is part of Everyturn’s Senior Leadership Team. Reporting into the National Operations Director, the post will support our Regional Service Directors and Service Managers to deliver the NHS Talking Therapy key performance indicators. A key part of the role is to lead our Agency & Affiliate workforce, deploying them where the need is greatest. We provide NHS Talking Therapy services in Nottinghamshire, Derbyshire, Peterborough, Kent & Medway, and Wirral.

Another focus of this role is on quality and continuous improvement through effective deployment of our capacity. The role will ensure that KPIs on capacity and performance against targets are monitored, achieved, and maintained and that the need for proactive corrective action in conjunction with our services and operations are communicated and understood. Monitoring and reporting on the usage and deployment of our mobile workforce is key; a sound understanding of Microsoft Excel and the ability to interpret data is needed.

The role will ensure our people and services benefit through consistent approaches to capacity and performance monitoring and all corrective action is taken promptly to address any areas of improvement and to mitigate any risk of potential service breach.

In line with our Shaping our Future strategy, this role plays a key part in creating a high performing organisation by deepening our understanding and approach to developing capacity and performance.

The post holder will ensure that all role activity is provided in a way that is consistent with our values, supporting and promoting an organisational culture that values: compassion, accountability, respect, excellence, and innovation, to deliver our mission ‘to ensure no-one struggles alone’.

What we offer in return

We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits:

• 30 days annual leave plus bank holidays (rising to 32 days at 5 years’ service) and the option to purchase or sell day
• Enhanced pension
• Refer a Friend payment
• Cycle to work & enhanced car schemes
• Wagestream - ability to release earnings, giving you instant access to your pay
• Vitality Wellbeing Programme including Employee Assistant Programme, GP and priority physiotherapy access and shopping discounts with the opportunity to sign up for a Blue Light Card
• Free Will Writing and Confidential Financial Advice
• Fully funded flu vaccines
• Technology salary sacrifice scheme for home appliances, tablets, mobiles, TV’s, fitness trackers and more
• A supportive culture that values work-life balance including agile working and the option to apply for flexible working from day one, career breaks, and up to a week’s special leave a year to help you manage unexpected life events
• Various colleague networks including neurodiversity, LGBTQ+ and BAME
• Bi-monthly values awards, where winners receive gift vouchers and a tree planted in their honor
• Ongoing CPD – Through our brand new 'Elevate' programme, we work with experts from across the country to bring high-quality CPD to our teams, to help further their skills and knowledge and improve the support we provide
• Family friendly policies including enhanced maternity, paternity and adoption pay
• Volunteer programme
• Enhanced life assurance scheme, payment being three times your annual salary