Casual Customer Service Assistant (Retail) - Heart of Midlothian FC

Casual Customer Service Assistant (Retail)

• Department: Retail
• Report to: Clubstore Manager
• Salary & Hours: £9.90 per hour (Zero-Hours)
• You will normally be offered Home Match-Day shifts plus ad-hoc shifts as per the demands of the business
• Start Date: As soon as possible

Heart of Midlothian is a Scottish Premiership Football Club and an Edinburgh institution with a proud heritage dating back to 1874. The Club has undergone a remarkable transformation in previous years including a redeveloped stadium and club store which has contributed to the Club’s major commercial success in Scottish football. The Clubstore is now looking to recruit Casual Match-Day staff to support the retail team as we approach a busy period for our retail operation.

Heart of Midlothian FC is a living wage employer, so this isan excellent opportunity for anyone looking to top up their income or those looking for a new opportunity in retail with an interest in Scottish Football.

If you would like to work for a Premiership football club who value staff by paying the living wage and wish to join a team within a dynamic and busy Clubstore, please get in touch using the details noted below.

Key Accountabilities:

• Ideal candidate will be involved in over-the-counter retail sales and internet sales.
• Handle customer payments by cash and card payments as per the cash handling policy
• Responsible for efficiently handling customer enquiries on the shop floor, over the counter, telephone and online.
• Have good Hearts’ retail product knowledge and knowledge on clothing sizes.
• Ensure all transactions are processed through the till system and stock is handled in the correct manner.
• Deal with customer complaints effectively and in line with the company procedure
• Maintain good housekeeping in immediate areas within the Shop in a clean and tidy fashion.
• Provide excellent customer service, in-store, on the telephone and online.

Qualifications and Experience:

Previous customer services experience in a retail operation is advantageous but not essential as full training will be provided. The ideal candidate must have excellent interpersonal and communication skills, be able to work under pressure, be motivated and a team player. You must have good command of English and be aware that due to working a home match, you will be unable to attend the home matches.

The ideal candidate must be able to evidence Legal Right to Work in the UK. You should also be aware that due to the nature of the business, flexibility with working hours is essential with an expectation to work on Match-Days.

How to apply: If you think that you meet the criteria, please send your CV to the email address provided or alternatively you can request an application form from this email address.

Due to a high volume of applications, in the event that you do not receive a response within two weeks please assume your application has been unsuccessful.

Closing Date: 20 February 2023 (close of play)

HEART OF MIDLOTHIAN FOOTBALL CLUB IS AN EQUAL OPPORTUNITIES EMPLOYER AND FULLY COMMITTED TO THE SAFEGUARDING AND WELFARE OF VULNERABLE GROUPS. HEART OF MIDLOTHIAN IS A LIVING WAGE ACCREDITED COMPANY.

Job Types: Part-time, Zero hours contract
Contract length: 12 months
Part-time hours: 20 per week

Salary: £9.90 per hour

Benefits:

• Casual dress
• Company events
• Discounted or free food
• Employee discount
• Free parking
• On-site parking
• Store discount

Schedule:

• Day shift
• Weekend availability

Ability to commute/relocate:

• Edinburgh, EH11 2NL: reliably commute or plan to relocate before starting work (required)

Experience:

• Retail sales: 2 years (preferred)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Shift availability:

• Day shift (required)

Work Location: One location

Application deadline: 20/02/2023
Reference ID: HR-CSA23