CCTV Control Room Operator

Job description

Job description

Based in Cookstown, RE:SURE is one of the UK and Ireland's foremost CCTV and Alarm Monitoring Centres. Due to significant ongoing growth, RE:SURE is expanding our current team by more than 50%.

We are looking for great people to strengthen our operations team in our state-of-the-art 24-7 Control Centre in Cookstown.

We have part-time positions available in 4 hours shift patterns , with a focus on days, nights and weekends.* The around-the-clock nature of our services means that we can suit various personal circumstances.*

So even if you think your circumstances may not allow you to fit in, you will be surprised.

But... we are not just looking for anybody – we're looking for innovative, lively people who have the customer at the heart of everything they do. We want people who can think on their feet and be able to deal with the variety of challenges we face every day in our quest to deliver exceptional levels of customer service. So:

• If you like working as part of a professional team in a fast-growing company – APPLY
• If you would like a job that gives you a shift pattern - APPLY
• If you have personal circumstances or needs that mean you don't fit into "9-5" working hours - APPLY
• If you are a night owl - APPLY

But...

• If you don't think exceptional customer service is everything– don't apply.

If you're still reading, you could be the person we're looking for, so APPLY

So, what does RE:SURE do? We look after everything precious to our clients – their businesses, their employees, their homes, and their families. Therefore, our mission is to provide all our clients with the highest possible security and service. That's why we are only looking for people who "get" the importance of customer service.

Job Essentials:

• Excellent command of English, both verbal and written
• Proficient IT skills, including Outlook
• An ability to act calmly and make decisions in difficult/crises, and a fast-paced environment
• An ability to write out incident reports for management/clients
• Excellent telephone manner
• Lives within reasonable proximity of Cookstown (ideally less than 45 minutes)
• Flexible and able to work nights, days and weekends as per the roster
• Provide a five-year vettable history, and criminal records check
• Be an excellent team player, flexible and conscientious

Candidate Desirables:

• Previous experience in the provision of security monitoring
• Some experience in the provision of security surveillance using CCTV
• Own an SIA and PSA CCTV License or be willing to attain one within the first three months of joining RE:SURE.

Job Role:

• Issue real-time audio challenges to properties all over Ireland and the UK to prevent damage to customer properties (if you are shy, don't apply!)
• Monitor CCTV, manage barrier and gate controls
• Handle a variety of alarm activations
• Professionally handle large volumes of inbound and outbound phone calls
• Quickly and effectively respond to incidents when they occur, creating accurate incident reports

Full training will be given to successful candidates. An SIA and PSA license is required to work in RE:SURE; however, don't worry about that - the company will help you out to get one ASAP if we think you are the right fit for us.

So...if you think you will thrive in a busy and challenging working environment and want to be part of a fast-growing company, then we would be delighted to hear from you at RE:SURE work in teamwork orientated and highly collaborative manner. As our company grows, it is an environment of continuous learning and career advancement opportunities.

Rates of Pay:

As the company becomes more successful, so will all of its employees. Additional company performance bonuses are in play after 6 months, which act as a top-up ranging from £0.50 to £1+ per hour extra. We also offer private health insurance.

RE:SURE is an equal opportunities employer and welcomes applications from all sections of the community.

Job Types: Full-time, Part-time, Permanent

Part-time eveing shifts / 16hrs 4 days on 4 days off

Schedule:

• 4 hour shift
• Day shift
• Night shift
• Weekend availability

Experience:

• CCTV OPERATOR: 1 year (preferred)
• Call centre: 1 year (preferred)

Job Types: Full-time, Part-time, Permanent

Salary: Up to £11.19 per hour

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Free parking
• On-site parking
• Private dental insurance
• Private medical insurance
• Referral programme

Schedule:

• 12 hour shift
• Day shift
• Holidays
• Night shift
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Loyalty bonus
• Performance bonus
• Signing bonus

Work Location: One location

Application deadline: 10/02/2023