Cleaning Contract Manager

• Meet and where possible, exceed client expectations whilst operating within agreed budgets.
• Recruit, induct and train suitable staff ensuring compliance with vetting procedures and ensure cover at all times, particularly for the Periodics and Mobile teams at night and weekends.
• Maintain numbers of staff at the agreed levels to maintain contract standards.
• Control wage spend in line with agreed budgets set by the Client and Account Director. Oversee weekly detailed wage analysis.
• Monitor client satisfaction and service delivery on a monthly basis, through client meetings, monthly call log/complaints report.

• Carry out frequent site visits, both random and pre-planned to ensure service delivery is being met, escalating any issues to the Account Director.
• Carry out random and pre-planned audits including compliance and quality on a monthly basis.
• To deliver strategies to reduce staff turnover to include induction programme, training, feedback, performance management and personal coaching
• To oversee the site-based training matrix for all personal to ensure training is delivered.
• Ensure health and safety of all employees and appropriate client or public.

• Ensure that site documentation is maintained and correct.
• Ensure products, equipment and materials are properly stored, used, maintained and controlled and fall in-line of agreed budget.
• Ensure all administration is undertaken to provide the Company and the Client with the information they require to given deadlines.
• Ensure that all Atlas FM personnel obey all site rules and maintain a smart appearance, including the wearing of Atlas FM uniforms.
• Follow the Company grievance and disciplinary procedures.

• Ensure activities are undertaken in line with quality management, health & safety, legal requirements, environmental policies and duty of care.
• Uphold, safeguard and promote the Company’s values and philosophy relating to ethics, integrity and corporate social responsibility.
• What makes this job amazing?
  Full learning and support from Atlas. (We believe in our people and want you to do well). Learning and Support will be a mixture of on-the-job training, tool box talks and discussions with your Supervisor/Manager about opportunities within the business.
  Wrkit – our employee benefits programme which helps you financially whilst maintaining a healthy lifestyle whilst you work (access to high street discounts, online training, home workouts and mindfulness classes, feedback surveys to tell us how you’re finding your work and much more).
  The ability to progress your career within Atlas.
  Learning and development lead by you: support in areas you like or want to learn more about.
  Free uniform, which is comfy, sustainable and easy to take care of.
  The opportunity to work amongst people who value and support each other, achieving great results.

All you need is

• An inherent desire to create happiness for yourself and others.
• Ability to work well in a highly pressurised environment.

• Motivate and lead the team to new levels of development and achievements by regular coaching and one-to-ones with your direct reports.
• Make sure Customer needs are met at all times.
• Ability to communicate effectively with people at all levels.
• Able to accurately record data and collate this into a monthly report.
• Track any trend analysis data for contractual improvements.

• Previous industry management experience preferred due to the size of the contract.
• Excellent communicator at all levels.
• Ability to work on own initiative with minimum supervision.
• Strong team working ethic and flexibility.
• Ability to manage resources and cope under pressure.

• Health & Safety awareness/training.
• Strong customer service skills.
• IT literate.