Cleaning Duty Manager

Job Reference: CL/RK/07-02/797/7

Job Title: Cleaning Duty Manager

Location: Site Based (Regional Travel Required)

Site Address: Newcastle Railway Station

Postcode: NE1 –Applicants must have the right to work in the UK

Pay Rate: £12.40

Contract:Permanent

Hours per week: Variable Shift Rota - 37.5 hours per week

Business Overview

The Atalian Servest workforce is made up of 30,000 passionate, responsive, and knowledgeable colleagues, all of whom deliver sustainable and award-winning FM solutions to our clients.

With over 20,000 employees, our cleaning division works with virtually every sector in the UK and Ireland. Specialising in enhanced hygiene services, janitorial/housekeeping, daily cleans, window cleaning and consumables, our experienced teams ensure our client’s premises are kept at the highest presentation standards, while also ensuring the safety of building users.

Role Overview

We are currently recruiting for a Cleaning Duty Manager to join our passionate and driven Cleaning team based at our client’s site in Site Based at Newcastle Railway Station, with duty travel required to other sites within the North.

Working closely with the Cleaning Area Manager and LNER, you will lead by example operationally for your Location in ensuring that your team are delivering the highest possible standards, in line with key stakeholders’ expectations. Living LNER visions, values and behaviours, you will ensure that you put the heart into everyone’s journey.

Key Responsibilities:

• You will have full accountability for the implementation and delivery of the client’s cleaning specifications and its services in your location.
• You will have responsibility and accountability for all financial overtime and stock control within your location.
• Ensure all training requirements are in place and that staff are suitably trained to undertake their role and fulfil their responsibilities.
• You will lead in the Supervision of the client’s contract, ensuring services meet the requirements of interface with the clients, service providers and stakeholders, to ensure the expectations are being met and any additional services can be supported.
• Maintain and deliver high standards of H&S, service quality, time management and cost control.
• Ensure all targets set by both the Cleaning Area Manager & LNER on service delivery as well as operational performance of direct reports are met.
• Sharing strategy for set goals and best practice with fellow Duty Managers and key stakeholders to develop working relationships and improve upon service delivery.
• Work collaboratively with internal and external stakeholders to provide an effective service for your team, travellers and LNER
• Consistently deliver the highest standard of cleanliness and effective leadership
• Support train and develop the operatives in your region encouraging a positive and successful work environment.

About You:

• A proven track record in cleaning service delivery.
• Experience in implementing, reviewing, and achieving the standard for safety, quality, time and cost and managing a team.
• Strong interpersonal skills with an ability to operate and build credibility with employees.
• Excellent diplomacy skills combined with the confidence and resilience to handle potential conflict situations.

Benefits

• Access to Wagestream – a financial well-being tool
• Wide range of retail discounts
• Discounted gym membership
• Join our Cycle to Work scheme
• Access to “CHROMA”, our internal colleague-led diversity and inclusion community – join a committee or take part in our events
• Access to internal Mental Health First Aiders
• Immediate access to “Opportunity” our internal Learning and Development platform
• Required professional membership fees paid for
• Win monthly Atalian Servest Superstar Awards

How to apply

If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply!

Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500! (T&Cs apply)

https://app.smartsheet.com/b/form/f3343c912a8643b69cfdc89dc2bbba8f

Diversity & Inclusion

We are an equal-opportunity employer and are proud of the diversity represented across our business. In 2021 we won the IWFM award for our diversity and inclusion initiative, CHROMA and we are proud to have also achieved the Disability Confident Level 2 Standard as well as being signatories of the Race at Work Charter and Mental Health at Work Commitment.