Client Care Advisor

Id Job: 316a324

🏢 On-site

💼 Vets4Pets

📍 Perth, Scotland

🕒 1 day ago

💰 19344 – 22500 GBP ANNUAL

Job Description

Client Care Advisor – Perth Vets4Pets

Due to a valued member of our reception team leaving, we are looking for a passionate and enthusiastic Client Care Advisor (CCA) to join our team at Perth Vets4Pets on a part time or full time permanent basis.

We have a wonderful, friendly, longstanding team at Vets4Pets Perth and warmly welcome any new members to our veterinary family. As a team, we all support each other, and endeavour to create a happy, constructive and supportive working environment focusing on the importance of a good work life balance and mental health support. The team are all passionate, dedicated veterinary professionals who pride themselves on offering high standards of care while identifying areas to further improve. Currently, we are working towards becoming an RCVS accredited, ISFM cat friendly and RWAF rabbit friendly practice.
Our team consists of two vets with over thirty four years’ experience between them.. You will also be supported by an experienced Head RVN/JVP/Clinical Coach, one FT RVN, one PT Veterinary Care Assistant, two Client Care Advisors and a supportive Practice Manager. We are also currently recruiting for another FT Vet to join our team. In addition, we have a great relationship with our Area Regional Manager (ARM) who is always on hand for extra support and advice.
Following a fire in 2019, we re-built our new practice in March 2021 and are based on St Catherine’s Retail Park in the centre of Perth. Perth is a lovely city, surrounded by fantastic scenery and steeped in rich history, with easy access to buses, train stations and motorway. Located half an hour from Dundee, just over an hour from Edinburgh and little over two hours from the Cairngorms, means it is the perfect location for exploring Scotland on your days off. Our great location also means we benefit from a good variety of cases, including some interesting exotics (including Meerkats & Coatimundi’s) and a wonderful loyal client base.

We are lucky to be working in a Joint Venture Partner (JVP) run practice, built to modern industry leading standards which is well equipped with all the essentials including a brand-new Multi-parameter, Digital X-ray, Blood analysers, Ultrasound, Drip pump, designated theatre and separate cat, dog and isolation wards.
We are happy to discuss both full and part time hours and can be flexible to make your rota work around your commitments. Full time hours include a four day week (8:30am to 7pm) with a half an hour for lunch (one hour booked out on the diary to protect that lunch time) plus 1 in 3 weekends (9am to 5pm Saturdays and 10am to 4pm Sundays). This equates to approximately 40 hours per week, but with the possibility of over time. There are no OOH, with Vets Now Dundee, covering all our OOH emergencies.
Salary and Benefits

Competitive salary (£19,344 - £22,500, pro rata DOE)
Professional memberships paid
CPD allowance
Holiday entitlement: 5.6 weeks holiday increasing to 6.6 following 2 years service plus Birthday off (or time of in lieu depending on rota)
Parents: Maternity Pay / Adoption Pay/ Paternity Pay/ Shared Parental Leave Pay
Career Break- Career Break - available to take between 3 - 12 months unpaid break from business following 1 years’ service
Compassionate leave: Up to 5 days leave for immediate family (sibling, parent, spouse, child), 1 day to attend a funeral
Pet'ernity leave: 1 day compassionate leave for losing a pet
Cycle to Work Scheme
Exclusive company discounts and rewards - including 20% off at Pets at Home, The Groom Room and the Vet Group.
Structured supportive mentoring
Mental Health support
Income Protection: After 1 years’ service 75% of income (less stat benefits) for up to 5 years
Death in Service- 4x Annual Salary
Sick Pay
Port of Call (Addiction services)
Pension: 3% employer , 5% employee

By joining us you will be part of a dynamic team, whose main clinical focus is on preventive health, and we pride ourselves on our excellent client care and pet welfare standards, so it is essential that you have the same values and high standards as our current team. This position would be ideal for person who thrives on being part of a supportive team, building rapport with our loyal client base and providing a high level of care and supporting them through the client journey with us .You must have a good communication style and be confident in a client facing role.

We offer a supportive and friendly working environment with excellent career development opportunities and a benefits package. If this sounds like the opportunity for you, please get in touch as we would love to meet you to have an informal chat about the role, meet the team and visit the practice. We also want our colleagues to be as diverse as our clients. Our teams are inclusive and celebrate difference so if you meet our role requirements, we’d love to hear from you.

All initial enquires can be made to: Leia Yates (Practice Manager) on Leia.Yates@vets4pets.com.
Location: PH1 5XD

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Client Care Advisor

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