Client Implementation Manager

Some careers offer brighter prospects than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Global payments Solutions is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and efficiently with dedicated in country and regional support. Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional and country awards.

We are currently recruiting for a GCB5 Client Implementation Manager, which is based within the Global Payments Solutions (GPS) Implementation Team, whose purpose is to on-board new and existing clients across multiple sectors.

The role of the Client Implementation Manager is to achieve and realise new business for the HSBC Group by pro-actively managing the on-boarding and implementation of Global Payments Solutions products for major Global, Pan-European and UK Clients.

The base location for this role is Edinburgh, UK, working on a Hybrid basis with two days a week required in the office.

Your responsibilities will include:

• Project managing the implementation of payment management solutions
• Driving project timelines to achieve optimal time to revenue
• Being up to date with product and technical developments to implement the most appropriate customer solution
• Working closely with Relationship Management (RM) Teams to confirm credit and customer due diligence is completed
• Building close working relationships with European and global colleagues to facilitate a smooth and timely customer implementation
  

The ideal candidate for this role will have:

• Past working experience in a relevant role, i.e. Client Implementation Manager is desirable but not essential
• Relevant product knowledge including Global Payments products and services is desirable but not essential
• Experience of using relevant software packages, i.e. Excel, Microsoft is essential
• Experience working in relevant environment/s, i.e. Global Payments Solutions, Global Banking and Markets is desirable but not essential
• Availability to undertake the travel required for this role, i.e. infrequent domestic and overseas travel
• Previous experience of delivering an excellent customer service
• Both spoken and written communication skills with experience of adapting your style and approach to the audience and message to be delivered
• Proven experience of successful project management, utilising relevant tools and techniques to ensure consistent delivery
• Experience of building effective customer relationships which create customer advocacy

You’ll achieve more at HSBC.

HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please contact our Recruitment Helpdesk:
Email: hsbc.recruitment@hsbc.com
Telephone: +44 2078328500.

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has processes in place to avoid nepotism. This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process