Client Relationship Account Manager

Description

AXA Global Healthcare have an exciting opportunity for a Client Relationship Account Manager, someone to drive the retention of SME and Individual International Business through an assigned portfolio of Intermediaries and Group Secretaries, building relationships, retaining business, and helping to generate new sales. If you have strong relationship skills within a sales/account management setting as well as the drive to achieve great results; we'd love to hear from you! At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work part of your week away from home, either at our Tunbridge Wells office, visiting clients or attending industry events.

What you'll be doing:

• Manage renewals ensuring groups and individuals are contacted before renewal, identifying opportunities to cross-sell/upsell and providing all information to ensure retention
• Portfolio management and intermediary relationship management: Encourage further growth of broker book
• Keep abreast of developments to team processes, international products, protocols, and competitor information and ensure the relevant information is cascaded throughout the broker channel and their feedback is shared with the appropriate departments to drive product and service developments
• Collaborate pro-actively with internal teams, including Marketing, Global Client Services, Commercial and Underwriting etc. to ensure that the customer journey is streamlined, and we act as “one business”
• Contribute to the preparation of the team's monthly report by recording latest wins, conversion rates, status of outstanding quotes and progress against target and regional insights and opportunity recognition through Salesforce
• Keep abreast of developments to both international product offerings (e.g. benefit revisions, rule changes) and new protocols (e.g. eligibility)
• Support team members in periods of absence and areas as and when the business needs require
• Handle every broker by telephone, email or in writing according to FCA guidelines including TCF

Qualifications

We know that some candidates may be discouraged from applying if they don't meet every requirement. If you’re excited by this job and the prospect of working at AXA but you’re not sure you tick every box, we’d still encourage you to apply

What we're looking for:

• Working knowledge of competitor products within the international marketplace
• Working knowledge of the range of health insurance products available both from AXA and in the marketplace
• Customer focused with strong questioning and listening skills, coupled with excellent communication skills, both verbal and written
• Strong influencing and negotiation skills
• Energetic, driven, motivated, focused
• Good relationship building skills with internal teams
• Good experience in a fast paced, customer focused environment
• Up to date system, process and protocol knowledge, validated through training for all new systems and processes with the ability to explain business processes in a coherent way to Intermediaries
• Appreciation of administrative support process

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What we offer

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary of up to £33,000
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 3 days leave
• AXA employee discounts
• Gym benefits

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long term health condition or disability and require reasonable adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to ruth.tennant@axa-uk.co.uk.

#LI-Hybrid #Health2

About AXA

With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.

But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.

You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things – nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.

Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do. For us, it’s about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone – regardless of difference.

Proud to be part of the AXA Group, AXA – Global Healthcare specialise in supporting the healthcare needs of globally mobile citizens, around the world. From a routine medical checkup to a lengthy hospital stay, individuals and businesses have relied on the global support and protection we offer, for more than 55 years. Today, we support members living in more than 200 countries from our global hubs in the UK, Europe, Asia, India, USA and Middle East.