Communication and Content Support Agent (m/f/d)
Id Job: 316e784
🏢
On-site
💼
pentahotels UK
📍
Remote
🕒
Today
💰
Advertisement
Job Description
We trust you in these areas:
- Reservations related tasks such as handling communication for the brand
- Handle complaint emails and follow up with property and ensure complaint is resolved
- Managing property content on all booking channels via our content management tool
- Streamline general website updates coming from E commerce and Marketing
- Overseeing room type descriptions and related translations internal and external
- Audits on online appearance on all public booking channels (eg. Website, OTA´s, GDS)
- Audits on brand reputation throughout guest journey (phone lines, communication pieces, etc.
- Reporting daily business, occurring issues and important information to the HORs
These are your talents:
- Experience - you've already worked in a similar role
- Software skills - you are familiar with Microsoft Office
- Plain speaking - you are in contact with guests, customers and teams in English
- Responsible and communicative - you enjoy being part of the team
This is how we work together:
- Appreciative remuneration - supplemented by individual pension plans if desired
- Flat hierarchies - your opinion counts
- Further education - internally we are happy to promote your talent
- Your birthday - is your additional day off
- Health - we support your membership in a fitness club
The working atmosphere in our Penta Hotel? Simply relaxed! Nevertheless you need some time out. We would like to invite you and your companion for two nights a year in one of our hotels. Your friends and family are welcome and get a discount.
Have a look around. You like it with us? We are looking forward to receiving your application documents!
Sponsored
Apply for this Job
Fill in the details below and we'll get back to you.
Advertisement
