Communications and Engagement Manager

Job Title: Communications and Engagement Manager

Vacancy reference number: 00484

Salary: circa £45,000(dependent upon qualifications and experience) per annum plus a competitive benefits package to include car allowance and private medical health cover

Location: National – base location will be discussed at interview

Contract type: Permanent / Full Time: 37 hours per week

The Vacancy:

Liberata is pleased to announce that we have an incredible opportunity following the creation of an exciting new role for an outstanding candidate to join Liberata’s established Human Resources Team as a Communications and Engagement Manager. At an exciting time for the business, this new role within the organisation requires us to seek an individual with exceptional communication skills and the ability to produce high quality, engaging and creative written copy.

Reporting to the Director of Human Resources and Organisational Development, the successful candidate will work with various stakeholders and take a stategic approach to employee engagement and communications, helping Liberata to share and develop its corporate objectives with the workforce using a range of innovate tools and techniques. This position will play a vital role in engaging Liberata people and clients by designing, implementing and delivering a dynamic communications and engagement plan in line with Liberata’s overall HR strategy, policies and best practice.

This is a fast-paced, dynamic role whereby the successful candidate will work to significantly enhance the way Liberata presents itself to our people, as well as communicating effectively with a diverse range of both internal and, where appropriate, external stakeholders; delivering a mix of best practice communication and engagement activities that will positively inform, inspire, involve and influence. We are seeking an exceptional, driven individual who can apply both creative and strategic thinking to assure Liberata’s aim of being an ‘employer of choice’. Whilst the post holder may be predominantly home based, they will be expected to travel within the UK when required to do so.

Key tasks and responsibilities:

• Work proactively to design and implement a Liberata communications and engagement strategy, in conjunction with the Director of Human Resources and Organisational Development and senior members of the Corporate HR, H&S and Marketing Teams to support the delivery of key business objectives, whilst monitoring and evaluating as appropriate.
• To ensure the development and delivery of effective engagement tools are optimised, maintained and evaluated to ensure effectiveness.
• To coordinate, write and deliver a suite of engaging and informative communications utilising a range of channels and techniques to connect the intended audience.
• To be responsible for maintaining Liberata’s ‘voice’, employer brand and values across all internal communications and external channels such as LinkedIn or areas of the company website.
• Keep up to date with knowledge of contemporary communication and engagement theory/ methods to assist with Liberata’s aim of being an ‘employer of choice’.
• To lead and participate on specific projects as directed by Liberata’s Director of Human Resources and Organisational Development.
• Development of the company intranet site and any recommendations for improvement.

Essential Skills and Attributes:

• Educated to degree level or equivalent relevant professional experience, (with relevant professional qualification).
• Experience of working closely with HR, Marketing and senior colleagues demonstrating strong experience of building networks and relationships to deliver results.
• Highly developed communication skills, both verbal and written, demonstrating accuracy and attention to detail with exceptional proofreading skills.
• Strong numeracy skills with experience of analysing and reporting on complex data.
• Good IT skills including use of social media, content management, word processing, spreadsheets, e-mail, image and pdf editing.
• Ability to prioritise and manage own workload effectively but also to be flexible and adapt/ respond to emerging issues, short deadlines and other demands or challenges.
• Excellent research and Project Management skills.

The Company:

Liberata is a leading business service provider to public and private sector organisations throughout the UK. We pride ourselves in revolutionising our clients’ operations using our expertise and innovative solutions across a wide range of services, including Revenues & Benefits, Finance and Accounting, HR & Payroll and Customer Services. Our aim is to work in partnership with our clients to assist them in becoming more efficient, leveraging our best in class business process outsourcing and operational transformation expertise.

Liberata is committed to creating opportunities for its employees, its clients and its shareholders. Our passion for process and an intense client focus ensures that we deliver an award-winning service and our entire workforce are encouraged to demonstrate our company values Expert, Accessible, Dependable.

Liberata aims to give each employee the opportunity to make a real difference; be involved in shaping the growth of the business and encourage you to try new things! If you are hardworking, enthusiastic and seeking a challenge we are the organisation for you.

Benefits package:

At Liberata we believe in rewarding our people for their hard work. For the right individual Liberata will provide the opportunity to develop your career with a leading supplier of services and software to public and private organisations across the UK, along with a competitive salary and great benefits to include:

• Car allowance.
• Private medical health cover.
• 25 days holiday per annum, plus bank holidays.
• Life assurance which is equivalent to 4 times annual salary.
• Defined contributory pension scheme – employees can contribute up to 6% and the company will match the contribution to a maximum of 6%.
• Enhanced employee benefits – we have a reward scheme for all Liberata employees, using a gateway called ‘Look Inside’. Here employees can access a wide range of benefits, rewards and discounts.
• Access to employee wellbeing initiatives, including free eye tests.
• Charity and volunteering initiatives.
• The chance to work flexibility if required.
• Employee assistance programme.

To comply with the government’s Baseline Security Personnel Standard Verification process, this role is subject to completion of a Disclosure Scotland check.

You can apply for this role by submitting the following:

1. A CV outlining your qualifications, knowledge and experience relevant to the role – please include details of your current salary/ package.

2. To demonstrate your writing skills, attention to detail and ability to produce high quality engaging and creative copy, please produce and submit a response, in no more than 500 words, to the following scenario: Liberata is going to launch an all employee satisfaction survey; produce the communication message to be issued to all Liberata people to promote the survey, aligning with Liberata’s corporate values and to ensure maximum response rates.

In conjunction with your CV, the response to the written scenario will be used to short-list candidates for interview.

All applications should be submitted to recruitment@liberata.com. Please quote the job title and vacancy reference number within the subject heading of the e-mail.

The closing date for this vacancy is: 5.00pm on Friday 12thMay 2023

www.liberata.com

Liberata is committed to encouraging equality, diversity and inclusion whilst promoting talent; not just in our recruitment practices, but ensuring that all individuals have the opportunity to reach their potential.

Job Types: Full-time, Permanent

Salary: Up to £45,000.00 per year

Benefits:

• Company pension
• Referral programme
• Sick pay
• Wellness programme
• Work from home

Schedule:

• Monday to Friday

Application question(s):

• Do you have any criminal convictions which are not regarded as spent under the Rehabilitation of Offenders Act 1974?
• Have you attached/emailed the written exercise as part of the application process? (Applications will not be accepted with out this)

Education:

• Certificate of Higher Education (preferred)

Experience:

• HR & Marketing: 1 year (preferred)
• building networks and relationships to deliver results: 1 year (preferred)
• Research & Project Management: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: Remote

Application deadline: 12/05/2023
Reference ID: 00484