Communications Specialist

Communications Specialist

Big Bank Funding. FinTech Thinking.

Our technology teams in the UK work closely with HSBC’s global businesses to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply and securely. We also run and manage our IT infrastructure, data centres and core banking systems that power the world’s leading international bank.

Our multi-disciplined teams include: DevOps engineers, IT architects, front and back end developers, infrastructure specialists, cyber experts, as well as project and programme managers.

We work in small, agile DevOps teams with colleagues around the world.

Following extensive investment across our Technology and Digital domains, we are currently seeking an experienced Communications Specialist to join HSBC Technology.

ABOUT THE PROJECT

The role holder will join the User Experience (UX) Communications team, working within the Chief Technology (CTO) Colleague & Collaboration function. They will be responsible for developing and delivering creative communications content in support of CTO C&C strategic priorities.

The role holder will improve user awareness, understanding and uptake of new and existing internal-facing technology products and services. They will promote user experience initiatives through multimedia content creation and multichannel distribution.

The role holder will work in close collaboration with global stakeholders and functional partners and may be required to partner with third-party agencies to develop and deliver creative content.

YOUR RESPONSIBILITIES

• Work with colleagues across the UX Communications team and global stakeholders to identify creative content opportunities, advising on effective formats and approaches.
• Play an instrumental role in the design and development of internal communications content, including videos, infographics, social intranet posts, blogs and email newsletters.
• Devise and develop a multichannel approach to content distribution, helping the team engage new audiences, build communities and bring technology to life for colleagues across the bank.
• Carry out graphic design work and create internal marketing materials in support of CTO C&C projects and initiatives.
• Provide essential production support for weekly email newsletter (Tech Tuesday), contributing support as required on a weekly basis and taking on additional responsibilities during team absences.
• Rigorous use of measurement, data and insight to inform activities and drive continuous improvement.
• Support planning and delivery of events showcasing technology products and services.
• Ensure all content is aligned to HSBC brand guidelines and is accessible by design.
• Seek out new trends to inform and inspire how we communicate innovatively

SKILLS & EXPERIENCE WE REQUIRE

• Proven track record of creating engaging multimedia content for multichannel audiences
• Strong working knowledge of PowerPoint, Adobe Creative Suite and Adobe Premiere
• Excellent English language writing skills
• Attention to detail, with equal ability to edit written, infographic or video content
• Logical thinker, with ability to distil and re-purpose technical information for communicating with generalist audiences
• Takes responsibility for end-to-end task delivery
• Strong team player, who is happy working collaboratively and flexibly with peers, stakeholders and juniors
• Able to work within a complex environment, prioritise and reconcile competing demands and swiftly resolve issues
• Ability to work under time pressure, managing multiple priorities effectively
• Self-starter, able to drive continual learning for self and innovation for team
• A friendly and confident manner that enables open and active dialogue with stakeholders

OPTIONAL/NICE TO HAVE

• Working knowledge of Poppulo and workplace social intranets

Come Power a Business that Defines How to Power the World

HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please contact our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 2078328500.

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has processes in place to avoid nepotism. This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.