Concierge Porter

About Us

Rockliffe Hall is an AA-rated 5 red star resort in the north of England and is set within 375 acres outside the village of Hurworth, near Darlington in County Durham. We aim to provide an outstanding personalised service to each guest who stays, spas, golfs and dines and with us, acknowledging special occasions and making them memorable for all guests. We are currently seeking a Concierge to join Team Rockliffe!

The Role

The main responsibilities of the Concierge role will be (but not limited to):

• Meeting and greeting all guests to the resort in a friendly, approachable and professional manner
• To assist guests with their luggage. This will involve lifting and carrying luggage to rooms.
• To provide a seamless valet service; parking and retrieving guests’ vehicles when required
• Dealing with any guest requests and requirements positively and efficiently, this may include hiring transport, recommending restaurants, arranging flights and booking theatre tickets
• Have a thorough knowledge of the resort’s facilities, services, special events and promotions
• Be familiar with the local area, amenities and giving directions

This role will require the applicant to hold a full clean driving licence. The successful applicant will be required to work shifts. Early shifts start at approx. 6:45am and the late shift finishes at approx. 11:00pm.

The ideal candidate will have Concierge experience working in a 5* hotel environment and will have a passion for driving the team forward.

What We Offer You

At Rockliffe Hall we value the contribution made by each team member and in recognition of this offer some fantastic benefits:

• Competitive salary
• Employee assistance programme
• Exclusive team member accommodation rates and reduced friends and family rates
• Spa usage times available to all team members
• Gym usage times available to all team members
• Fitness Classes
• 50% saving on Spa Treatments
• 50% saving on Spa Days
• 50% saving on Dining
• 20% saving on purchases within the Spa Boutique
• 20% saving on purchases within the Golf Pro Shop
• 20% saving on Golf Lessons
• 20% saving on gift vouchers
• Long Service Award including additional annual leave days and bonus payment.
• Pension Scheme for eligible team members
• Life Assurance for eligible team members
• Day in the Life of a Guest experience
• Special rate applicable when visiting other Pride of Britain hotels (subject to availability)

We take an interest in the individual aspirations of our team members and offer many training and development opportunities to help you succeed in a career in hospitality from our online training platform, onsite mentoring and accredited qualifications.

Please keep a look out on our social media platforms to see all of our additional team activities and incentives.

If you have a passion to work in hospitality and want to advance your skills in a leading 5* Hotel, we want to hear from you!

Job Type: Full-time

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Free parking
• Gym membership
• On-site parking
• Sick pay
• Wellness programme

Supplemental pay types:

• Tips

Work Location: One location