Connected Retail Assistant

As the industry is going through continued unpredicted change, and the needs of our consumers are continuing to evolve day by day we need to position our business, to win in digital & own the direct to the consumer experience through connected retail. By digitalizing our in store consumer proposition & elevating our in store experiences we’ll be able to commercialise this key growth driver for the business. The role itself will be critical in delivering this vision, working cross functionally with stores, store operations, technology, NSP and digital commerce teams to ensure solutions are delivered and individual tools outperform their sales target.

RELEASE & TESTING:

• Support with testing of new release & functionality to identify bugs & incorrect flows and record these in line with the tech department cadence.

• The team member will need to manage the documentation of all bug reporting. Partnering with technology counterparts to understand next steps & estimated resolution time. The individual will need to keep the Connected Retail manager abreast of updates.

• This covers predominately both Store of the future interactive screen and concierge associate-facing applications however this will also cover all existing and future Omnichannel services. Systems impacted but not limited to are our retail POS, order management system, sales force commerce cloud, and our product master catalogue. Each of these latter systems follows its own release cycle and we need to ensure updates in one system, does not impact Connected retail applications.

• The team member will also be responsible for keeping up to date the test scripts used for step by step business end user testing.

ADOPTION & ENGAGEMENT

• This role will be instrumental in supporting with the communication of the Connected Retail vision, acting as an ambassador for program and sharing the benefits with team members in store to support with “buy in & adoption”

• For technology to work affectively a key a key part of your role will be coaching our teams on our new in-store digital selling tools and the selling ceremony that accompanies these tools. This will be through a mix of remote zoom session & in person training.

• In partnership with the regional teams begin to identify & coach a cohort of experts in stores by region who can keep the vision and understanding alive once corporate step back from a roll out to maintain phase. Foster partnerships with these key allies to ensure new starters are inducted and know how to use all connected retail initiates.

• Be a key point of contact for the store when they have issues or unclear on processes in conjunction with our retail operations team.

• Support with communication to store around engagement & performance of endless aisle through our store communication tool.

FEEDBACK & OPTIMISATION

• You will need to capture feedback from our teams and our consumers about how the technology is being adopted and capability enhancements, validate these with a cross-section of the population and then record these proposals in the intake process.

PROCESS MANAGEMENT

• You will be involved in supporting the rollout tracker and critical path documentation. Ensuring that all pre-deployment activities are completed on time including details of the communication plan.

• You may also be involved in the planning & deployment of new Omnichannel services to stores, partnering with retail operations and area field teams to ensure the new services have landed correctly and are being fully optimized.

• Support with raising & tracking purchase order numbers in our internal accounting system, for costs relating to roll-out activities.

REPORTING & ANALYTICS

• You will be responsible for pulling together the weekly & monthly reporting relating to Connected retail performance. This will cover financial, assortment, usage & journey optimization metrics.

• With these data sets you’ll also need to identify and report on areas of further growth through such means as training, recognition, sharing best-in-class practices or engagement.

• Where need support with meeting cadence e.g. PowerPoint presentations or analysis

• The ideal candidate will have either being worked in a Ralph Lauren store and be confident in using endless aisle or have worked in an Omnichannel corporate role for another brand.

• The ideal candidate will be self-driven & able to work independently. While also being a strong communicator and able to build and foster relationships with both store & corporate populations.

• An interest in technology here is highly preferred along with an interest in training & coaching team members.

• This role will involve a significant proportion of travel at times during roll out phases, the respective candidate needs to be aware of that upfront. Outside of roll out periods their time will be sent across our London & Watford offices), WFH & store visits.