Contact Centre Advisor - Part-Time

Role: Contact Centre Advisor – Part time office based 16 hours per week (minimum) permanent contract

Location: Sheffield, S60 5BD

Hours: 16 hours per week (minimum), any 5 days out of 7.

Pattern: Rota based – Mornings, Afternoons, Weekends and Evenings until 8pm!

Salary: Competitive

CarShop (part of the Sytner group) is the UK’s largest omnichannel car supermarket. We are the spreaders of good carma in the automotive world and provide a world class customer experience.

In 2021 we were named Glassdoor’s #35 best company to work for in the UK.

**** No experience or qualifications needed, as full training will be provided!! All you need is an enthusiastic attitude, be reliable and a team player – we’ll provide the rest! ****

What does the job involve?

• You’ll be handling calls, live chats and emails from customers who have already purchased their vehicle and need your help.
• You’ll have the opportunity to assist with the customer’s with their enquiry through to conclusion.
• You’ll experience lots of variety in your calls right through from a simple ‘how do I turn my lights off?’ to ‘I’ve broken down at the roadside, can you help me?’

Do you have a passion for customer service? Do you enjoy going the extra mile to ensure customer satisfaction? If so, this could be the perfect role for you!!

What experience or skills do I need to join the team?

• A passion for customer service.
• To have the desire to help and find solutions.
• Experience in a call centre or contact centre environment would be desirable but not essential.
• Fully enhanced training in our customer service academy where we support you every step of the way!
• Strong communication skills are essential, both written and verbal.
• Being comfortable and confident to speak to people on the phone.
• A resilient attitude with a calm approach will be very beneficial in your new role.

What we can offer you.

• A friendly, modern and safe working environment
• A competitive salary and bonus structure
• Full training and continued support
• Enhanced annual leave
• A wide range of corporate discounts
• Cycle to work scheme
• Colleague assistance programme
• Long service awards

We are committed to nurturing a culture where all of our colleagues feel included and valued at work. Our principles ensure that we are an equal opportunities employer valuing the empowerment of all people.

Meet the recruiter

Shelley Mannion

shelley.mannion@carshop.co.uk