Contact Centre Agent (Part-Time)

The working hour pattern for this role is Monday, Thursday, Friday 9am-3pm.

Are you great with people and enjoy delivering outstanding customer service? If yes, the Employee Support Centre is the place for you. The role will involve resolving any queries relating to their flexible benefits package via phone or email.

Within the team they provide excellent customer service to a wide range of clients on a day to day basis. You will need to be a real people person with a positive attitude to be part of a great team.

Previous experience working in a customer service environment would be ideal but your passion to deliver outstanding customer service is what we want.

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Key Responsibilities

• You will be answering inbound calls and responding to emails from multiple clients
• Become a hub of knowledge on employee benefits and how they work
• Working as a team to meet SLA’s
• Working individually to meet personal productivity targets/goals
• Providing excellent customer service to clients and their employees

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Key Musts

• Happy to work in a fast-paced environment
• Excellent team player
• Fast learner
• Competent computer skills
• Excellent communication skills, both written and verbal
• Experience in customer service

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​In return, we will give you some great benefits!

• 25 days holiday, plus the bank holidays
• Your Birthday day off!
• Wellness days
• Healthcare Cash Plan
• Life assurance
• Pension matching up to 3%
• Income protection
• Employee assistance programme
• Virtual GP Access
• Access to our award winning flexible benefits platform!

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While this role will be worked predominantly on a remote or hybrid basis, we are looking for someone who is able to attend the Southampton office on a monthly basis.

So, if you fancy joining a workplace which strives to make a difference, moves at lightning speed and is a little bit unique, we'd love to hear from you.

Job Types: Part-time, Permanent
Part-time hours: 16.5 per week

Salary: £21,255.00 per year

Benefits:

• Additional leave
• Casual dress
• Company events
• Cycle to work scheme
• Life insurance
• Referral programme
• Sick pay
• Work from home

Schedule:

• No weekends

Application question(s):

• Are you able to attend the Southampton office on a monthly basis for team/training days?

Work Location: Hybrid remote in Southampton