Contact handler - 999/101

This is an unpredictable and sometimes challenging role that is hugely rewarding - you will help play a part in keeping people safe. At times, you'll be talking to people in potentially dangerous or vulnerable situations, who may be distressed or panicked. It will be down to you to stay calm, focused and gather as much information as possible to help our officers deal with the incident.

We need flexible people who can work shifts, including overnight, at weekends and some bank holidays. We will reward you with a great salary with enhancements to reflect the shift and weekend working.

Shift preferences are subject to availability at the time of offering you a contract. This may mean what is available at this time may be different than at the time of your application. We are currently recruiting for 33 and 37 hour contracts. Further details about the shift patterns can be viewed on our website - www.kent.police.uk/fcr-shifts

You will be offered and supported on a fantastic training programme to give you the skills and confidence to successfully undertake the contact handler role.

All applicants must be a United Kingdom, European Union or commonwealth citizen, with no restrictions on your stay in the United Kingdom. You must have lived in the UK continuously for the last three years (this does not apply if you've been abroad with the British Armed Forces).

Be aged 18 or over on date of submitting your application.

You will need to attend our office location in Maidstone for all shifts. Remote working is not possible.

Applicants will be assessed against the following:

• passion for helping people and providing an excellent customer service
• strong IT skills and competent with Microsoft Office packages
• good keyboard skills (minimum 30 words per minute) and accuracy are required
• working well under pressure, but maintaining a reassuring manner and be able to respond to people in a calm manner
• use own initiative while following procedures
• work as an individual and as part of a team
• adaptable and effective communication skills
• ability to accurately extract and record information

You must also:

• not be registered bankrupt or subject to a County Court Judgement or an Individual Voluntary Arrangement (IVA)
• not be a member of the British National Party or similar organisation
• declare any previous criminal convictions or cautions (including those spent), fixed penalty notices, traffic offences or any involvement with the police as they may affect your application

Apply today and start your rewarding career with Kent Police

Job Types: Full-time, Permanent

Salary: From £23,541.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Flexitime
• Free parking
• Gym membership
• On-site parking
• Sick pay
• Store discount
• Wellness programme

Schedule:

• Day shift
• Flexitime
• Night shift

Application question(s):

• Are you over age 18?
• Do you have strong IT skills and are you competent with Microsoft Office packages?
• I confirm that I can work from the Force Control Room in Maidstone

Work Location: In person

Reference ID: Contact handler