Control Room Operator

Job Description

Amberstone Security is a dynamic and forward-thinking company who prides itself on the quality of its staff and the service they provide. The company is an approved Contractor through the SIA and is placed within the top 5% of all security providers which benchmarks our high quality within the industry and shows us as best in class.

We have an opportunity in our Livingston office for a Controller. A valid SIA/CCTV license is preferred but not essential, You will work on a 4 on 4 off rota covering days, nights and weekends.

Main Responsibilities:

• First line of contact for our clients.
• Making and receiving calls to ensure staff are on site.
• Logging complaints, incidents and issues via the relevant forms and handing over when required
• Reviewing call monitor and coaching officers the book on process if not using automated system and likewise for tablet booking on
• Reviewing emails and passing on to relevant departments as and when needed
• Reactive to situations such as management engagement from customer complaints
• Crime desk supporting when the analysis is out of the business
• Tech monitoring on screens and compliance checking and reporting none usage
• CCTV monitoring.

Vacancy

Shifts - 4 on 4 off as a mixture of days and nights.

Day Shifts - 07.00 - 19.00

Night Shifts - 19.00 - 07.00

Benefits of working with Amberstone Guarding:

• SIA Licence Renewal

• Auto enrolment pension scheme

• Investment into training

• Perkbox incentive scheme which includes discounts and an employee assistance programme.

• Company uniform provided

Applicants must be able to provide a full 5-year checkable work or back to school history. Should you be selected to attend an interview, please ensure you bring your right to work documents and a recent proof of address.

Due to the large number of applicants that we receive if you have not been contacted within 14 days of your application please assume that you have been unsuccessful.