Customer Assistant

Role: Customer Assistant (Vehicle Handover)

Location: Northampton, NN3 9UD

Contract Type: 40 hours per week. Working any 5 out of 7 on a rota basis which will consist of days, evenings and weekends.

Salary: £20,533.20 per year + a bonus structure that provides an on target annual earning potential of £21,733.20.

******* A full valid driving licence is essential for this role!! *******

CarShop (part of the Sytner group) is the UK’s largest omnichannel car supermarket. We are the spreaders of good carma in the automotive world and provide a world class customer experience.

In 2021 we were named Glassdoor’s #35 best company to work for in the UK.

**** No experience or qualifications needed, as full training will be provided!! All you need is a full valid driving licence, an enthusiastic attitude, be reliable and a team player – we’ll provide the rest! ****

What does the job involve?

• Your role will be to ‘hand over’ the customer’s shiny new purchase. To do this you will make sure that the car is ready for its’ new home and also check that you have the keys, documents and any other bits the customer will need.
• You will create a positive and engaging atmosphere for each and every person in the store.
• Put world class customer service at the forefront.

Our goal is to boost our stores’ success with every interaction and make every customer leave with that warm fuzzy feeling of being treated like the most important person in the world.

What skills or experience do you need to join the team?

• A full valid UK driving licence is essential.
• We are not looking for experienced people, this is an entry level role and is open to everyone.
• You must have excellent communication skills, both written and verbal.
• The ability to build positive and lasting relationships.
• Excellent attention to detail.
• Some experience of working in customer service in retail, hospitality or any other industry would be a bonus for us.

What we can offer you.

• A friendly, modern and safe working environment
• A competitive salary and bonus structure
• Full training and continued support
• Enhanced annual leave
• A wide range of corporate discounts
• Cycle to work scheme
• Colleague assistance programme
• Long service awards

We are committed to nurturing a culture where all of our colleagues feel included and valued at work. Our principles ensure that we are an equal opportunities employer valuing the empowerment of all people.

Meet the recruiter

Shelley Mannion

shelley.mannion@carshop.co.uk