Customer Call Centre advisor

Are you a Call Centre Agent looking for your next opportunity? Why not join our Wescot Customer Operations team as a Call Centre Agent? Our office is based near to Glasgow Central train station, Apply now!

We’re looking for people comfortable working in a targeted environment, who are equally happy to work both on inbound and dialler based outbound calls.

Your package:

It’s our call centre teams amazing efforts, hard work and dedication that sets us apart from the rest, which is why we offer a competitive salary and benefits package, including:

• Salary from £24,024 rising DOE
• Fantastic monthly bonus where you could earn around an additional £2000 per year!
• 31 days holiday including all bank holidays
• Discount and cash back on hundreds of high-street shops
• Optional private healthcare plan (BUPA)
• Lots of great monthly incentives where you can win a range of prizes and rewards!
• Hybrid working! Once our new starters are competent in their role, we operate a hybrid working business, offering employees the ability to blend between office and home working for better work life balance!

What you’ll be doing as a Call Centre Agent:

• Tailoring affordable repayment plans to help our customers on the road to financial recovery
• Handling inbound and dialler based outbound calls
• Providing exceptional customer service via telephone
• Hitting your call KPIs and quality standards

What to expect when you join us:

You’ll spend the first four weeks in office for training Monday-Friday between 9am -5pm. That means you will spend four weeks learning how to deal with our systems and customers interactively. You won’t speak to a customer until you have hit the required quality structure.

Once you’re ready to go, you’ll move onto our weekly shift patterns to ensure we’re there to support our customers when they need us. We’re open Monday to Friday 8am - 8pm and Saturdays 8am - 5pm. You have the option of a 35, 37.5 or 40 hour per week contract with shift patterns that can be completed over 5 days per week. You will work 1 in 3 Saturdays with a day off during the week prior to a Saturday shift.

You'll be working a six-week rolling shift rotation, meaning you know where you need to be well in advance to help you plan.

Next steps:

If this sounds like you and you have got what it takes, come and join our rapidly expanding company! We’re looking for people to interview with us ASAP!

**At Wescot we’re regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.

Diversity and inclusion are very important to us at Wescot and we value a multitude of diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone. Our policies ensure that every candidate and employee are treated fairly and with equal opportunities.