Id Job: 316e354
Customer Care Advisor
Starting salary from £24,259.00 (dependent upon experience)
Up to 5% bonus
Doxford Park
12-month FTC
40-hour contract - Work pattern will be Monday to Friday 08.00 – 22.00 + Occasional Saturdays 8am to 4.30 pm
Role Purpose. We have an exciting 12 month opportunity available to join our small, but dynamic Customer Care Team which is responsible for providing a first-class service to both our external and internal customers. It is an exciting team to be a part of with a varied workload, so if you're motivated to think outside the box, have the determination to deliver an excellent service and are passionate about putting customers at the heart of all we do, this could be the position for you.
We are... Northern Gas Networks. We deliver gas to 2.7 million homes and businesses in the North East, Northern Cumbria and much of Yorkshire. That’s around 6.7million individual customers. We don’t generate or sell the gas, but we transport it to homes and businesses in our region through a vast network of underground pipes. In fact, we own and maintain more than 37,000km of gas pipes - enough to stretch from Leeds to Sydney and back again. We cover large cities like Newcastle, Sunderland, Leeds, York, Hull, and Bradford, and our work extends to rural areas like North Yorkshire and Cumbria. Our Values are at the heart of what we do. In addition to your key responsibilities, you will incorporate these into the daily life of your role. We are … Trailblazing, Empowered, Heartfelt, Community Focused, Intellectually Curious and most of all we are Happy!
Our Equality, Diversity and Inclusion culture at NGN is embedded in everything that we do. We will be delighted to hear from a diverse range of applicants, so we can continue to grow our great team of people. We are proud to support the Armed Forces Covenant, helping ex-services personnel back into employment, as well as being members of WISE (Women in Science and Engineering) and we are committed to delivering our ‘Opportunity Action Plan’ having signed the Social Mobility Pledge campaign, whereby we will establish our business as a ‘force for good’ in the communities that we serve. If you require adjustments to support you throughout the recruitment process, we want to hear about how we can help.
Key Accountabilities and Responsibilities
Working within a small customer contact centre, your role would be answering and dealing with telephone calls/letters/emails and social media enquiries and complaints from both internal and external customers. Support the NGN Vulnerability Strategy which overarches five key themes – physical disability, mental health, financial vulnerability, rurality and temporary vulnerability (e.g. bereavement, and pregnancy), to ensure we make every contact count (MECC) during all interactions. The job holder is also responsible for ensuring that excellent customer service is always delivered to all our customers. The post holder will be responsible for ensuring that his or her work meets the quality standards expected by the company and is always performed efficiently.
