Customer Care Advisor

Who are we?

The Bread Factory is a Food Manufacturing bakery dedicated to making deliciously crafted bread, cakes and pastries. We are proud to craft products for our GAIL’s bakeries, neighbourhood grocery stores, restaurants and more!

As our teams grow, we are on the lookout for our next Customer Care Advisor on a 3 month fixed-term contract.

Every day is different at The Bread Factory, but here are some of the things you will be doing:

• Responding to customer queries.
• Dealing with customer orders, questions, issues and complaints.
• Working with multiple departments to ensure the smooth running of the daily ordering, production and delivery process for customers.
• Identify problems and flag them to the Customer Care Team Leader/Manager.

Here are some key areas we think you can impact in this role:

• Enhance your product knowledge and information.
• Implement efficient ways to process orders.
• Promote products with passion and knowledge.
• Building strong rapport and working relationships with customers.

Our team tell us you will be a great addition if you…

• Have a positive attitude.
• Are a problem solver.
• Have excellent IT computer skills.
• Similar experience in a previous role.
• Are happy to work on shift patterns that cover 7 days a week (shifts vary from 6am-3pm, 7am-4pm, 8am-5pm).

What’s in it for you?

• Free products on the job.
• Family-friendly policies such as enhanced maternity and paternity pay, and grandparents leave.
• 50% GAIL’s discount card and 40% off at The Bread Factory & The Flour Station Markets. As well as access to our benefits platform.
• 25 days holiday excluding bank holidays.
• 3 months career break with your job waiting for you when you return.
• Wellbeing benefits such as 24-hour GP service, parties, Cycle to work schemes and more…

Please note, this role is based in Hendon, North London.

We understand that flexibility can offer productivity improvement to help you balance your career with your commitments and interests outside of work. If you have a suggestion of how we can make this role work for you, please let us know.

We believe job descriptions are your daily to-do lists, and that’s why our job adverts are a little bit about us and why we would like you to choose us. If you are successful at our pre-screening stage, we can provide you with the full job description.

INDSAL