Customer Care Officer

The Customer Care Team are looking to recruit to their Customer Care Officer roles. We are a small, friendly and supportive team, who work together in a unique way to improve the lives of the people we support by being receptive to the feedback we receive to improve our services. Apply today to join our team and really make a difference.

We currently have the opportunity for a part time, 25 hours p/w, Customer Care Officer. The Customer Care Officer salary scale is SO1 £30,151 pro rata. Flexible working patterns and fewer hours can be considered for the right candidate.

The closing date for applications is the 19th February 2023 and interviews are scheduled for Monday 27th February 2023.

Please note:

Applications without a completed supporting statement section outlining your skills and experience for the post will not be shortlisted for interview.

If you are invited for interview, you will be expected to have familiarised yourself with the Council’s Adult Social Care Complaint Policy, available on the council’s website.

If you would like to discuss the role, please contact Liz (Customer Care Manager) on 01223 703535

The post holder will manage and coordinate all formal complaints and feedback for adult social care, ensuring complaints are thoroughly investigated and responded to in writing. The vast majority of your time will be sent writing and quality assuring written complaint responses.

To be successful in this role, you will:

• Have excellent written communication skills, demonstrating the ability to communicate highly sensitive and complex, contentious information to the people we support, relatives, external organisations and members of staff. Investigating and responding to concerns in writing will form a large proportion of your daily workload.
• You will be inquisitive and want to see if there are ways that any feedback received can be used to improve services.
• Be resilient and able to evidence your ability and experience to prioritise a pressured workload with a high degree of flexibility and confidence in decision making
• Have the ability and experience to present complex information in a clear and easily comprehensible manner, demonstrating analytical and judgmental skills
• Be able to demonstrate empathy and sensitivity towards emotional complainants

Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.

We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we believe benefits our employees, the organisation and our communities.

Visit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion.

https://www.cambridgeshire.gov.uk/council/jobs-and-careers

We value our colleagues in Cambridgeshire County Council and have developed a number of benefits:

• Flexible working
• Flexible Bank Holidays
• A comprehensive wellbeing package
• Our Cambs Rewards employee discounts
• A comprehensive pension scheme.
• IDEAL staff equality, diversity and inclusion network.
• Camweb our staff intranet helping to keep you informed
• An employee recognition scheme
• A supportive management team that will champion your learning and development