Job Title: Customer Engagement Representative
Reporting to: Branch Manager or Customer Service Manager
Classification: Full Time/Administrative
Status: Non-Exempt
Location: Hayward, CA
Purpose
The Customer Engagement Representative’s primary responsibility is to support Pine customers by responding to inquiries on rental equipment, as well as sales of our products and services. These efforts result in the growth of the office. In addition, this role will support our operations and outside sales team, as well as other offices and departments.
Primary Responsibilities
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Intake customer inquiries for equipment rental, order status, and general questions
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Develop and issue quotes for our products and services
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Follow up on quotes, record in Pine’s database the outcome
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Review customer orders to confirm that equipment, accessories, consumables, quantities, price and any special contract instructions are understood
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Assist in branch sales and marketing efforts through outgoing phone calls and emails
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Communicate customer Order Confirmations and following up upon delivery
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Update Pine’s database with details and Call-Off information
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Assist in scheduling delivery and pick-up of orders
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Help provide solutions when customers have issues
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Maintaining contract files and customer correspondence
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Record & investigate customer inquiries
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Promote a positive Health and Safety attitude / workplace
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Have a basic understanding of our equipment and how it’s used
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Assist in locating equipment and shipping logistics
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Other duties as assigned
Knowledge, Skills, Core Competencies
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Excellent Communication Skills- Written, Verbal, Interpersonal, and Phone
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Ability to think analytically, with focus on problem troubleshooting
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A flexible and strong team player that can work in a fast paced environment
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Microsoft Office proficient
Education/Experience
High School Diploma/GED or Higher-
2 years of Customer Service Experience, preferably in the environmental/safety or rental field
Environment
This is a non-safety sensitive position. Employee will be in an office environment. Employee will bend, walk, stand and may sit for long periods of time. This position is 70% sedentary and 30% active and may include activities such as walking, standing, bending, stretching, climbing (ladder). Must be able to lift up to 25 lbs assisted or unassisted
Pine Environmental Services reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment
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