Customer Experience Advisor

Are you looking for a position within a fast-moving customer experience team where no two days will be the same and great personal and professional development opportunities?

Our contact centre has an outstanding induction and development programme that will set you up to be the very best in the sector.

We have exciting opportunities for Customer Experience Advisors based in Basingstoke on a full time, permanent basis, working 37 hours per week across the office and from home. This is the perfect opportunity for an experienced customer service specialist who has had exposure to call centre or shared service centre environments. Want to know what we can offer you?

• 
  26 days holiday (plus bank holidays), with the opportunity to buy or sell annual leave
• A generous contributory pension
• Medi-cash policy to claim back some medical costs to ensure we look after you and your loved ones
• Discounts portal to save money on various products and services, including holidays, shopping and cinema
• Countless professional development opportunities
• A real sense of work/life balance where we promote flexible working and an agile culture.

Here’s the facts about the role:

As a customer experience advisor, you will be the first point of contact for customers, mainly handling phone calls. The team are also responsible for answering emails, and occasionally dealing with enquiries from our website or social media. You’ll provide a friendly, efficient and helpful first-class customer service to our customers, aiming to provide a ‘right first time’ service, working closely with your colleagues and other teams across the business to handle enquiries at first point of contact where possible. We’ll train you up in a specialist area, with a strong foundation knowledge of various aspects of housing management and repairs, which you’ll share this with your colleagues in a true ‘team player’ style. You’ll also learn how to meet the needs of our vulnerable customers and highlight any support requirements to the relevant teams.

Your communication skills will be your forte, both talking and writing. You’ll have a genuine passion for helping people, with the ability to calm down difficult situations whilst always remaining professional. Due to the fast-paced environment, you’ll need to have excellent time management and prioritising skills and enjoy being busy. You should have experience in a customer focused role, preferably within a call centre environment.

Interviews will take place in our Basingstoke office w/c 5 June 2023.