Customer Sales Advisor - Sky Outbound (Remote)

New Year, New Start!

Join D&G in January 2023 - Customer Sales Advisor - Sky Outbound

Competitive salary: £21,500 per year + Average Bonus Earnings of £6,000 per annum and Free Sky TV!
Contract: Permanent, full time with fixed weekly shift patterns
Location: 100% Homebased, can be located anywhere in the UK!

Early applications encouraged with start dates of 13th and 20th of March 2023.

Who we are

We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK. Right now, we’re recruiting Customer Sales Advisors for our Sky Outbound department – a fun environment, focused on delivering outstanding sales performance through excellent customer service.

The role you’ll do

As a Customer Sales Advisor in the Sky Outbound team, you’ll be an ambassador for the market-leading Sky brand. Day-to-day, you’ll:

• Make outbound sales calls to Sky’s warm customer base and sell them Sky Protect products.
• Use your expert knowledge and brilliant communication skills to share the product benefits and find the solution that’s right for customers.
• Build rapport with customers, get to know their individual needs and put their interests first.

What else to expect:

• In a 3-week training programme you’ll learn our systems, meet your new colleagues, perfect your sales technique and learn what makes a great customer experience.

• This department has shift patterns based on a 37.5-hour contract, between the opening hours below.

  • Two weeks of: Monday – Thursday 11:00 – 20:00 and an early finish on a Friday working 9:30 – 16:00
  • Two week of: Monday – Thursday 09:30 – 18:30 with an early finish on a Friday working 09:30 – 16:00

• 
  Working from home remotely
• We’ll provide all the equipment you need, but you must have broadband access.

The experience and skills you need

• A solid background in targeted sales or customer service
• A driven mindset with strong sales skills and a love for hitting targets
• Proven experience of working autonomously or in a home-based position
• Great communication skills – you’re at ease building rapport, listening to customers and demonstrating empathy when needed
• A team player committed to creating an excellent customer experience
• Unflappable and resilient attitude to juggle tasks and bounce back quickly

How you’ll be rewarded

• Average bonus of £6,000 per year
• 33 days’ annual leave (including bank holidays), with the option to buy 5 additional days each year
• Save money at hundreds of retailers with our employee discounts
• Discounted gym membership, online workout sessions, culinary classes and other fun activities
• Regular incentives, with amazing prizes up for grabs
• Investment in your career development through ongoing coaching and clearly defined opportunities to work towards

Domestic & General is an equal opportunities employer, which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please note that we have a thorough referencing process, which includes credit and criminal record checks.